del.icio.us
Digg It!
E-Mail to a Friend
Printable Version
Comments
A couple of months back we told you about three of the Web-based businesses we're most anticipating. One of them, Fonolo, has now moved into "public beta" mode, which means that anyone can try it out. Fonolo enables users to manage their customer service/phone bank experience, skipping many steps within a corporation's often-frustrating automated phone menus.
Shai Berger, the company's CEO, probably couldn't have better timed this beta, as the holiday season is often characterized by dealing with customer service lines.
"We are thrilled to open the doors to the general public in time for the holiday season and offer consumers a better way to reach the hundreds of companies in our database," he said. "Two of Fonolo's most popular categories are travel and consumer electronics, so we expect a great deal of activity during the next month."
More features, like transcripts and recordings, will be available when the company launches its premium service, anticipated in March 2009. The premium service will charge a monthly fee.
Now is a great time to try the basic service in its public infancy to offer feedback and see if you might be interested in taking advantage of the paid version come March.