to tweet: "Introducing @Atlassian #JIRAServiceDesk: advanced
#SLAs and intuitive user interface, with the power of #JIRA")Intuitive, Configurable UI: A lean and clean interface with
configurable simple-language inputs that guide end users to easily
file requests, and help agents identify and address problems faster.
Powerful SLAs: Advanced SLA management is a critical element of
service desk offerings. With JIRA Service Desk, agents can create
advanced service-level agreements with easy-to-configure parameters by
issue type and severity level.
Self-Service Knowledge Base: Linking JIRA Service
Desk with AtlassianConfluence
provides agents and end users with an interactive knowledge base to
proactively address common issues prior to submitting tickets.
Configurable Team Queues: With requests automatically triaged
and SLAs kept front and center, teams can readily prioritize requests.
Real-Time Reports: Pre-configured reports help teams
identify bottlenecks and areas for improvement, and custom reports can
quickly be created using JIRA Query Language (JQL).
Rapid Install and Configuration: JIRA Service Desk can be
easily installed and configured on a JIRA instance using
out-of-the-box best practice workflows easily tuned to fit each
specific teams’ needs.
"My team was already using JIRA to manage our development process, so it
was natural to extend JIRA’s flexibility and ease-of-use for a service
desk offering," said Aaron Jones, manager of engineering systems at Good
Technology. "The power and workflow customizability of JIRA Service Desk
allows us to easily configure the software right out-of-the-box to match
our processes. We don’t have to change the way we work to fit a new tool
- it’s a huge relief."
Intuitive UI, Advanced SLA Management and Simple Configuration for
End Users and Service Desk Teams
JIRA Service Desk helps teams achieve higher levels of quality customer
service while lowering costs with its:
"JIRA Service Desk will redefine how you think about service desks,"
said Edwin Wong, principal product manager, Atlassian JIRA Service Desk.
"It's amazingly simple and powerful, so service desk teams can stop
worrying about their tools and instead focus on their real job of
keeping their companies running."
JIRA Service Desk is available
now for a free 30-day trial, or can be purchased for onsite download
or OnDemand cloud offering starting at $10/month for 10 users.
Atlassian products help innovators everywhere plan, build and launch
great software. More than 27,000 large and small organizations –
including Citigroup, eBay, Netflix and United Airlines – use Atlassian’s
issue tracking, collaboration and software-development products to work
smarter and deliver quality results on time. Learn more at http://atlassian.com.
Photos/Multimedia Gallery Available: http://www.businesswire.com/multimedia/home/20131002005404/en/
Aaron Forman, 415-701-1110 ext. 4450