"Customers no longer have to come back for appointments because the person wasn't there," Russo said. "Our goal is to bring the branch to the customer."
Plans for new branch concepts are in the works for southwest and central
Local customers will notice new "DepositEasy" ATMs installed at
In March this year, PNC announced plans to close 200 branches nationwide due to cost-cutting and changing customer habits. Cuts have come to include branches in downtown
"From our perspective, the larger issue is that most consumers have decided ATMs, online and mobile banking best meet their everyday banking needs. Technology has made it possible to automate many functions that once could only be performed at the branch, and the number of customers at the teller window continues to decrease," Melin said in a written response to a follow-up question about the Westown branch closing.
"Ultimately, there will be far fewer branches anywhere not because banks have decided that branches are less important, but because customers have. To that point, PNC is going to continue to invest in west
(c)2013 the Dayton Daily News (Dayton, Ohio)
Visit the Dayton Daily News (Dayton, Ohio) at www.daytondailynews.com
Distributed by MCT Information Services