For Northgate, UltiPro is improving communications among its dispersed
instant, 24-7 access to employee pay, benefits, and HR details;
eliminating many inquiries to HR and payroll; providing strategic HCM
metrics to decision-makers; and delivering a positive user experience by
allowing employees to select personal preferences and individual
settings, such as language.
Before going live on UltiPro in 2011, Northgate had more difficulty communicating with employees and managing information. Northgate used a service bureau for payroll, and Anaya and her team had to rely on paper, emails, and spreadsheets for HR, which created extra manual effort and costs. Data was not consistent from location to location, and accurate, real-time reporting was difficult. Today, paper-laden processes like onboarding, benefits enrollment, and performance management are automated while employee data is consistent, reliable, and immediately available for analysis at any time.
“UltiPro has really helped us become more efficient in our HR roles. We’re able to do our work better. For example, UltiPro Onboarding has been a huge win for our business because we can do so much in a fraction of the time with so little paper and with more accuracy—which adds key business value with the kind of expansion that we have experienced and that we have planned,” said Anaya.
“Other improvements have been with benefits enrollment, which reduced several days of work from our previous methods; the speed of our payroll processing, which has decreased from hours to minutes; and increased strategic insight because of the workforce analytics that come with UltiPro Business Intelligence. With UltiPro Performance Management, aligning individual and team goals with company goals is easier, we’re all in sync, and accountability has increased. With a plan to grow five stores and add hundreds of new employees per year, UltiPro has streamlined the path for our workforce to grow and develop.”
“At Ultimate Software, designing and delivering person-centric technology is what has driven us to create the innovative products and services we offer today. As a result, rapidly expanding businesses with a diverse population of employees, like Northgate Markets, can better achieve their strategic goals,” said
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