The IDC report states, “As the consumerization of IT continues to gain
momentum over the next several years, IT professionals will be asked to
support new device types. The challenge for vendors building these
solutions is the sheer number of device types and operating systems in
the mobile ecosystem.” Bomgar addresses this challenge with a multi-platform
structure that allows support technicians to use one, centralized
solution to support nearly any type of device or operating system. The
Bomgar Remote Support Solution is uniquely designed for the security,
scalability and efficiency requirements of enterprise companies,
providing large organizations with capabilities far beyond simple screen
sharing and control.
In regards to security,
Bomgar’s software is deployed within a physical
or virtual appliance, includes 50+ support representative
permissions, and captures a comprehensive audit trail and video
recording of every support session, providing the highest levels of
security and compliance when supporting end-users both inside and
outside the firewall.
architecture and concurrent
licensing model make it easy and cost-effective for global
organizations to provide 24/7 support to end-users around the world.
The Bomgar solution also features an integrated
chat tool and the ability for representatives to collaborate
with each other and external vendors within a support session, greatly
increasing efficiency and information sharing.
Finally, Bomgar offers pre-built integrations
with the leading IT Service Management vendors—including ServiceNow,
BMC, Cherwell, HP, Dell KACE and more—to streamline the support
process and ensure all support activity is captured in a single