TCCS' award-winning Masters Series in Call Center Management consists of professional tracks that span the spectrum of contact centre responsibilities, from refining the skills of contact centre staff to raising operational standards and optimising how the contact centre is run. All TCCS programmes incorporate interactive activities to equip contact centre professionals with job-ready skills and practical experiences that allow them to put newly-acquired knowledge to work immediately. The courses are delivered through various mediums such as traditional classroom training and self-paced e-Learning modules. Students are measured on the knowledge enhancement and effectiveness of these courses through well defined pre-training assessments and specific post-training mastery examinations.
JJC's Business Consulting team now includes members which are TCCS-certified instructors, with more team members currently undergoing the certification process. For more information about this service, visit http://www.comms.jjsea.com or email email@example.com
About Jebsen & Jessen Communications
We deliver business communication solutions for our multinational customers. Along with the service offering of Business Consulting, Corporate Training and Certification programmes, we also specialise in the execution and implementation of IP (Internet Protocol) infrastructure, we help our customers develop unified communication and contact centre solutions over multiple sites, and across their global networks. We also diagnose, design and deploy CRM contact centres, provide network infrastructure and develop wireless & mobility solutions for different market verticals. We are one of the eight Regional Business Units under the Jebsen & Jessen Group of Companies South East Asia, and have over 370 staff, supporting more than 800 customers globally.
JJC received the Frost & Sullivan Southeast Asia Contact Centre System Integrator of the Year award in both 2011 and 2012. This is in recognition of its strong reputation as a trusted partner in the contact centre space across industry verticals and by leading vendors.
For more information, please visit www.comms.jjsea.com
About The Call Center School
The Call Center School is dedicated to the professional development of individuals in the call center industry. We offer a comprehensive curriculum of training programs to fit the needs of all personnel in the call center industry, including frontline staff, supervisors and team leaders, managers and directors, workforce planners, quality specialists, as well as industry vendors. Working with our global partner network, our curricula is available around the world and has been utilized by thousands of contact center operations to enhance their effectiveness in serving their customers.
Jebsen & Jessen Communications
Regional Marketing Manager
Telephone: +65 6305 3386
Email: Email Contact
Telephone: +65 6259 3193
Email: Email Contact
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