A dreaded part of any IT pro's vacation is the alert, email or phone call from the office that an IT emergency has occurred. An IT pro can make the most of his hard-earned R&R by considering a few Remote IT Management best practices:
•Have a strong foundation to continuously monitor and manage activity at all times, including new applications, servers and network devices that may be added while IT staff are away. •Assign and define rules for automated help desk ticket routing. •Establish a notification and prioritizing system, including SMS-enabled alerting to receive messages directly to a mobile device. •Invest in IT management tools that provide access and a means to manage systems remotely from a mobile device, including sharing the end user's screen, remote desktop support and troubleshooting.
Remote IT Management Solutions for IT Pros on the Go
SolarWinds delivers easy-to-use, end-to-end Remote IT Management software with the power to notify, assign, escalate and actively manage IT issues remotely. From alert management to help desk and asset management to remote administration, today's IT pro can seamlessly monitor, access and manage systems remotely with solutions including:
•SolarWinds Web Help Desk - web-based IT help desk and asset management •DameWare Remote Support - mobile remote administration and support •SolarWinds Mobile Admin - mobile systems administration •SolarWinds Alert Central - free, multi-system IT alert management
SolarWinds (NYSE: SWI) provides powerful and affordable IT management software to customers worldwide from Fortune 500 enterprises to small businesses. In all of our market areas, our approach is consistent. We focus exclusively on IT Pros and strive to eliminate the complexity that they have been forced to accept from traditional enterprise software vendors. SolarWinds delivers on this commitment with unexpected simplicity through products that are easy to find, buy, use and maintain while providing the power to address any IT management problem on any scale. Our solutions are rooted in our deep connection to our user base, which interacts in our online community, thwack, to solve problems, share technology and best practices, and directly participate in our product development process. Learn more today at http://www.solarwinds.com/.
SolarWinds, SolarWinds.com and thwack are registered trademarks of SolarWinds. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.
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