Result #2: Contact Center With Unified Communications
Toshiba's ACD system includes Call Manager, a unified communications solution that empowers agents to Chat with supervisors for support while they are on a call and allows supervisors to easily manage agents from their computers. The TASKE contact center reporting, Tracer call recording and Tapit call reporting applications help ensure the system is supporting the 250,000+ monthly incoming calls.
Result #3: Enterprise Manager for Browser-based, Remote Administration
With Toshiba's browser-based Enterprise Manager, the SMART IT team can remotely make moves, adds, changes and global updates to all the IP telephones on the system quickly and easily from their desktop computers.
Toshiba's IPedge to Save Up to $400,000 While Improving Communication
Toshiba's IPedge IP business telephone systems exceeded SMART's communications objectives, including delivering an expected cost savings of more than $400,000 over the first five years. Bottom-line benefits include:
•Smooth handling of 250,000+ incoming calls per month; •Improved internal and external communications with unified messaging and mobility capabilities; •Robust contact center capabilities; and •More than $400,000 in anticipated cost savings in the first five years of use.
Toshiba's IPedge business telephone system delivers multiple unified communications applications on a single Linux server, including call processing, voice mail and unified messaging, Call Manager unified communications, meet-me conferencing with Web collaboration and video, native SIP line and SIP trunk support, mobility, networking with other IPedge and/or Strata® CIX systems, centralized administration, survivability, and feature-rich telephone endpoints. It also includes Toshiba's IPMobility client application, delivering single-number reach to Apple® and Android smartphone devices for both incoming and outgoing calls.
For more information on Toshiba's IPedge, visit http://www.telecom.toshiba.com/Products/IPedge-IP-Telephone-System.cfm.
For an Authorized Toshiba Dealer, visit www.telecom.toshiba.com.
To subscribe to the Toshiba Telecom Blog, visit http://blog.telecom.toshiba.com/.
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