Solution: Toshiba's IPedge Delivers Affordable, Reliable IP Telephony
Installed and serviced by CTS Companies, SMART's IPedge system consists of:
•Four IPedge systems, including one IPedge EM at SMART's terminal in Troy, Mich., where IT administration is located; two IPedge ECs located at SMART's other two bus terminals; and one additional IPedge EC located at SMART's Detroit headquarters; •A fifth location (transit center) with just IP telephones; •More than 350 Toshiba 5000 series IP telephones and 13 IP4100 wireless telephones; •IPMobility to connect users' smartphones as extensions on the new systems; •Toshiba ACD applications, which include TASKE reporting, OAISYS Tracer call recording, and Tapit call accounting; •Toshiba's Call Manager unified communications solution; •Unified Messaging, delivering a single inbox for email, voice and fax messages; and •Enterprise Manager for simple, browser-based administration and remote management of all locations.
"SMART service provides a critical link for people in their daily lives, helping them get to work, medical appointments, and everywhere else they need to go. Toshiba and CTS Companies exceeded our expectations, giving us exactly what we wanted so we could easily communicate with our customers using an affordable, IP business telephone solution with robust contact center plus saving us hundreds of thousands of dollars," said Mel Evans, IT manager, SMART.
"With Toshiba's IPedge, SMART's users are empowered to communicate more effectively, be more efficient, and have greater access to their customers, partners and each other," added Ric Dorman, sales rep, CTS Companies.
Result #1: Affordable, Richly Featured System Improves Communication
Toshiba's IPedge met SMART's requirement for an affordable, richly featured business telephone system that helped improve communication both internally and externally. Unified Messaging delivers a huge time savings by helping users stay connected with all email, voice mail and faxes coming into a single inbox.
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