Result #1: Improved Internal and External Communication
With the IPedge systems, JPHSA has improved both internal and external communications. By networking the two offices, employees can easily connect with each other using direct-extension dialing. The system's robust auto attendant helps callers quickly reach the right department. The UCD feature evenly distributes incoming calls to staff members.
Result #2: Virtually Unbeatable Reliability
Toshiba met JPHSA's need for high reliability. The IPedge systems process more than 87,000 monthly calls for the two locations and deliver virtually unbeatable reliability, which empowers staffers to communicate more effectively with clients, clients' families, the community and each other.
Result #3: Reduced Communication Costs by $19,000
By moving to Voice over IP, JPHSA eliminated expensive POTS lines and reduced costs by more than $19,000 annually. In addition, new capabilities, including unified messaging, unified communications, auto attendant, direct-extension dialing, Caller ID and more, has helped increase staff efficiency, resulting in improved client service.
Bottom Line: Toshiba's IPedge Systems Deliver Reliability, Cut Costs and Improve Client Service
Toshiba's IPedge Voice over IP telephone systems have met JPHSA's communications objectives, including:
•Cost savings of more than $19,000 annually; •Virtually unbeatable reliability of Toshiba's IPedge systems; •Networking of two locations via IPedge Net; •Presence Management for all phones at either location using Call Manager desktop software; •Paging to call users to parked calls or to waiting rooms; •Centralized applications across all locations, including voice mail, auto attendant and remote administration; •Reduced costs with IP phones that can be moved by simply plugging into another network jack without requiring system programming or a technician; •Improved client service through a more robust auto attendant, including emergency connections; and •The ability to grow and migrate to new communication technologies in the future.
Toshiba's IPedge business telephone system delivers multiple unified communications applications on a single Linux server, including call processing, voice mail and unified messaging, Call Manager unified communications, meet-me conferencing with Web collaboration and video, native SIP line and SIP trunk support, mobility, networking with other IPedge and/or Strata® CIX systems, centralized administration, survivability, and feature-rich telephone endpoints. It also includes Toshiba's IPMobility client application, delivering single-number reach to Apple® and Android smartphone devices for both incoming and outgoing calls.
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