PLANO, TX -- (Marketwire) -- 03/27/13 -- Expert Global Solutions (EGS), a global leader in the Business Process Outsourcing (BPO) industry, announced today that it was named to the Global Outsourcing 100® list. This recognition is provided by the International Association of Outsourcing Professionals® (IAOP®) and is updated each year to provide information about the world's best outsourcing providers. EGS was named to the Leaders category based on the following evaluation criteria:
•Size and Growth •Customer Satisfaction •Depth of Competence •Management Capabilities
"As applicants continually raise the bar and as the outsourcing industry continues to grow and mature in many markets, competition is tougher," said Jag Dalal, Managing Director of Thought Leadership, IAOP and chairman of the judges' panel. "Being named to The Global Outsourcing 100 is a great achievement, particularly given the strong competition, and we are proud to recognize EGS for their excellence."
The Global Outsourcing 100® list includes global companies across all outsourcing service domains, including: business process outsourcing (BPO), information technology, facility services, real estate and capital asset management, manufacturing, and logistics. The 2013 Global Outsourcing 100 lists with rankings are published in the special advertising feature produced by IAOP in conjunction with Fortune Custom Content in the May 20 Fortune 500 issue of FORTUNE® magazine.
Commenting on the recognition, Jack Jones, EGS Executive Vice President and COO, stated, "It is a tremendous honor to be recognized by IAOP as a leader in our industry. We value the role that IAOP plays in providing objective, thorough assessments of companies that perform services in the BPO marketplace. This honor is a recognition of our end-to-end customer lifecycle capabilities, as well as a credit to our clients and employees who work together to enhance the customer experience and drive positive business outcomes every day."
Expert Global Solutions, Inc. is the holding company for APAC Customer Services, Inc. and NCO Financial Systems, Inc. EGS, through its APAC and NCO company brands, is a leader in addressing the needs of its customers as a fully scaled and global partner serving all aspects of the CRM and ARM customer lifecycle, which offers clients the unique complement of scale and a customized service delivery platform. EGS is an equal opportunity employer. For more information, visit EGS's website: www.egscorp.com.
The International Association of Outsourcing Professionals® (IAOP®) is the global, standard-setting organization and advocate for the outsourcing profession. With more than 120,000 members and affiliates worldwide, IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses. To learn more, visit http://www.IAOP.org.
About The Global Outsourcing 100
The International Association of Outsourcing Professionals® (IAOP®) is in its eighth year of compiling its annual ranking of the world's best outsourcing service providers and advisors -- The Global Outsourcing 100. As part of The Global Outsourcing 100, IAOP also introduced a new list in 2009, The World's Best Outsourcing Advisors.
The Global Outsourcing 100 and its sub-lists are essential references for companies seeking new and expanded relationships with the best companies in the industry. The lists include companies from around the world that provide the full spectrum of outsourcing services -- not just information technology and business process outsourcing, but also facility services, real estate and capital asset management, manufacturing and logistics. They include not only today's leaders, but tomorrow's rising stars.
The World's Best Outsourcing Advisors is geared specifically to companies that are outstanding global outsourcing advisors and consultants. In addition to being part of The Global Outsourcing 100, the new list of advisors ranks the top consultant, legal and related advisory firms globally, and is a valuable reference tool for companies needing expert advice and guidance with their outsourcing projects.
The Global Outsourcing 100 for service providers is composed of both today's known leaders and tomorrow's rising stars. The judging category of Leader or Rising Star is based on size criteria, which is a combination of yearly revenue and employee numbers set by the judging panel. The groups are judged separately. The final ranked list is composed of the top 75 Leaders and top 25 Rising Stars. The evaluation criteria is weighted to ensure that small to mid-size companies have as much of a chance to be selected as a large, recognized name. Consultants and advisors applying to the World's Best Outsourcing Advisors list are judged together as a single list.
The application process for both The Global Outsourcing 100 and the World's Best Outsourcing Advisors mirrors the customers' request for proposal (RFP) process in many ways. The application is composed of three required parts: Company Information, Company Profile and Evaluation Criteria. The first asks for basic contact and company information. The second allows companies to select their top services provided, industries served and regions where they provide services. These answers are used to qualify them for sub lists. The third part includes numerous questions broken into four sections -- Size and Growth, Customer Satisfaction, Depth of Competence and Management Capabilities.
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EGS Media Contact:
Senior Vice President, Marketing
IAOP Media Contact:
IAOP Manager, Media & Communications
+1.845.452.0600, ext. 122
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