Cablevision Mexico Details
•Founded in 1966, Cablevision Mexico is one of the largest providers of telecommunications services -- including cable television, Internet and IP telephony -- in Mexico. •Cablevision Mexico wanted to create a fully integrated technology platform that would enable customers to access a number of sales- and billing-related services online, on demand -- including placing orders, updating personal information, scheduling technician visits and coordinating payment options -- with limited need for human interaction. •Cablevision Mexico implemented Siebel Customer Relationship Management, Oracle Communications Billing and Revenue Management, Oracle Business Intelligence Enterprise Edition, Oracle Communications ASAP and Oracle WebCenter Portal built on Oracle Database 11g, SPARC Enterprise M9000 server for its production environment and SPARC T4 servers for its development and test environments to help create a fully integrated online platform for new and current customers. •Cablevision Mexico is the first Latin American company to provide an online infrastructure system for customers. Its new platform allows for immediate access to customers' fixed and mobile services and gives the operator and end-user a 360-degree view of the customer profile -- including services purchased and data used -- enabling the customer to perform self-care functions and the operator to more easily up- and cross-sell service. •The online infrastructure has also dramatically reduced time required for sales processes, cutting the time to acquire a new customer from about four days to less than ten minutes.
Turkcell Superonline Details
•Founded in 2004, Turkcell Superonline is an innovative Turkish telecommunications operator dedicated to continuing fiber optic infrastructure investments without decrease in service speed, and is the only local operator to offer households Internet connection at speeds of up to 1,000 Mbps. The company also offers corporate and individual customers voice, data, broadband Internet access, wholesale voice traffic, transmission, datacenter, cloud computing and other value added services. •The company wanted to lay the foundation for success in the high speed data access market by creating service offerings compatible with various access technologies, reducing offer design and fulfillment times and working to improve the overall customer experience, while also implementing its own fiber broadband network. •Turkcell Superonline leveraged Oracle Communications Order and Service Management, Oracle Communications Unified Inventory Management, Oracle Communications ASAP and Oracle E-Business Suite to roll out fiber services to homes and buildings across 12 cities in Turkey. •Oracle's solutions have delivered the functionality necessary for Turkcell Superonline to decouple product offerings from underlying access technologies. The company expects to reduce its offer rollout time by 75 percent through reusable configurations that are not dependent on network technologies and to decrease its fallout rates 70 percent.
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