Result #1: An Effective and Efficient Communication Solution
Toshiba's VIPedge met iSpace's requirement for a cloud-based, enterprise-quality business telephone solution with robust traditional telephony features, including superior audio quality plus Presence features, call pick-up, transfer to voice mail, outgoing number display and direct station select (DSS) keys. Unique ring tones for incoming calls help distinguish between calls made to the main number versus individual extensions.
Result #2: Unified Messaging Plus Enterprise-quality Features Improve Efficiency
VIPedge's Unified Messaging enables users to access their voice and email messages from a single inbox. Headset integration allows users to take advantage of advanced headset features. Call pick-up is also an appreciated feature. When the primary answering person is away from the office, other users can easily answer incoming calls with the touch of a button.
Result #3: Affordable and Scalable for Future Growth
With Toshiba's VIPedge, iSpace has an affordable and feature-rich cloud-based business telephone solution that can grow as the business grows. VIPedge processes thousands of incoming calls every month, helping iSpace employees increase productivity and profitability. iSpace can add and network additional users virtually anytime, anywhere there is Internet access.
Bottom Line: Toshiba's VIPedge Cloud-based Business Telephone Solution Improves Communications at iSpace
Toshiba's VIPedge cloud-based business telephone solution exceeded iSpace's communications objectives. Bottom line benefits include:
•All the benefits and cost savings of a cloud-based solution with the robust features of a traditional business telephone system, including superior audio quality; •Smooth handling of 5,000+ calls per month, and room to grow; •Installation and maintenance by an Authorized Toshiba Dealer and hosted by Toshiba with no middlemen involved; •Cost savings over an on-premises telephone system with a low, fixed, monthly fee for service; and •The ability to scale the telephone system as the business grows.
"Together, Toshiba and Transcom exceeded our expectations, giving us exactly what we wanted: an affordable, cloud-based business telephone communication solution that has the best of traditional telephony features and room to grow," said Mickey Walker, administrative director, iSpace.
"With Toshiba's VIPedge, iSpace's users are empowered to communicate more effectively, be more efficient, and have greater access to their customers, partners and each other," added Ben Berg, partner, Transcom.
About Toshiba's VIPedge
VIPedge is a cloud-based business telephone solution that gives users the features, functionality, quality, service and reliability for which Toshiba's telephone systems are known, all in the cloud. VIPedge allows companies to pay a monthly service fee -- scalable to meet system size and usage needs -- as an alternative to the capital purchase of an on-premises telephone system.
For more info on VIPedge, visit www.telecom.toshiba.com/Products/VIPedge-Cloud-Based-Telephone-Solution/.
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