Sisters of Charity
To ensure continuous support for advanced applications, Sisters of Charity turned to an Avaya Aura® SIP-based platform, gaining a strong foundation for evolving communications and collaboration in an ever-changing, highly regulated industry. Key applications range from "smart bed" capabilities that monitor health at a patient's bed to mobility features that address "Bring Your Own Device" (BYOD) needs for staff. These applications require an infrastructure that is open, flexible and highly-reliable, and which enables increased connectivity to various devices (e.g., fax, wireless devices, tablets, and smart beds). Sisters of Charity's network also enables support for Avaya Mobile Activity Assistant, a HIPAA-compliant application that enables staff to consolidate communications such as nurse call alerts, critical result notifications, and stat requests onto their mobile device.
Future plans include connecting contact centers in three locations using Avaya Aura. This will drive redundancy and failover, and help families and suppliers gain continuous access to hospital staff, personnel and patients, even in the event of a network disruption.
Avaya Solutions at HIMSS 2013
Avaya will spotlight these healthcare collaboration solutions at the show:
•Avaya Telemedicine Solutions showcases a Telehealth solution with Avaya partner GlobalMed, which addresses the 'Rural Health' initiative to improve care in underserved communities. The solution combines GlobalMed's FDA-listed exam station with Avaya's Scopia video technology to enable face-to-face video interaction between a practitioner in a patient's home or remote clinic and a specialist at a primary site. High-quality exams and patient communications can be handled remotely, and captured images can be sent to primary sites with patient information embedded. This integrates into a health provider's device mobility strategy delivering real-time patient and provider collaboration.
•Avaya Mobile Activity Assistant enables staff to consolidate communications into one mobile device strategy using presence, voice and text capabilities -- ideal for nurses and staff on-the-go. This provides a fast way to integrate and deliver Meaningful use and other real-time patient data to an entire care team, while removing the constraints of hospital communications systems.
•Avaya Proactive Outreach for Healthcare uses technology to communication-enable patient and business processes that improve outcomes and help control costs. These solutions help by addressing processes around appointment reminders, resulting in lowered 'no-show' rates. It can also reduce preventable readmissions by proactively following up to improve outcomes.
"We're embarking on a journey to increase quality and decrease costs, and our entire infrastructure needs to serve all the challenges that come along with that. An Avaya network provides us the flexibility and reliability to support our rapidly evolving organization. We can speed delivery of medical images and other important high-bandwidth documents. Plus, implementations occur quickly, which is essential to a hospital's smooth operation. Avaya helped us lay out a vision, and it worked better than expected."
--Glenn Berryman, Director Infrastructure & Operations, Franciscan Alliance Information Services
Most Popular Stories
- American Airlines, US Airways Complete Merger
- ACA Delay Stresses Small Businesses
- Questions Remain in Jenni Rivera's Death
- Unemployed Wait as Lawmakers Debate
- General Dynamics Plans 200 New Jobs in N.M.
- Harley Issues Motorcycle Recall
- Auto Dealer Builds Big Solar Project
- Dell Offers Undisclosed Number of Employee Buyouts
- Saab Gets Back into the Game; U.S. Auto Sales Soar
- Entrepreneurs' Next Creation May Be New Laws