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The Company maintains its focus on the preservation and profitability of the energy customer base. A total of 241,000 customers were lost during the quarter and replaced by new additions. This compares to 195,000 lost a year earlier and 297,000 lost in Q2.
In addition to the 341,000 new customers added to offset this, a further 203,000 customers renewed their contracts during the quarter. The Company's traditional salesforce was augmented by strong results from telemarketing, internet sales and network marketing. With the opening of new markets such as the U.K., Just Energy's sales capacity remains at its highest level in history. The recent U.K. supply agreement with Shell shows the progress being made in Europe.
Long-term energy customer aggregation October 1, Failed to 2012 Additions Attrition renew----------------------------------------------------------------------------Natural gas ---------------------------------------------------Canada 557,000 20,000 (11,000) (42,000) ---------------------------------------------------United States 469,000 47,000 (28,000) (7,000)----------------------------------------------------------------------------Total gas 1,026,000 67,000 (39,000) (49,000)--------------------------------------------------------------------------------------------------------------------------------------------------------Electricity ---------------------------------------------------Canada 660,000 25,000 (15,000) (22,000) ---------------------------------------------------United States 2,331,000 246,000 (57,000) (59,000) ---------------------------------------------------United Kingdom 7,000 3,000 - -----------------------------------------------------------------------------Total electricity 2,998,000 274,000 (72,000) (81,000)--------------------------------------------------------------------------------------------------------------------------------------------------------Combined 4,024,000 341,000 (111,000) (130,000)--------------------------------------------------------------------------------------------------------------------------------------------------------Long-term energy customer aggregation December December 31, % increase 31, % increase 2012 (decrease) 2011 (decrease)----------------------------------------------------------------------------Natural gas ----------------------------------------------------Canada 524,000 (6)% 571,000 (8)% ----------------------------------------------------United States 481,000 3% 566,000 (15)%----------------------------------------------------------------------------Total gas 1,005,000 (2)% 1,137,000 (12)%--------------------------------------------------------------------------------------------------------------------------------------------------------Electricity ----------------------------------------------------Canada 648,000 (2)% 678,000 (4)% ----------------------------------------------------United States 2,461,000 6% 1,943,000 27% ----------------------------------------------------United Kingdom 10,000 43% - -----------------------------------------------------------------------------Total electricity 3,119,000 4% 2,621,000 19%--------------------------------------------------------------------------------------------------------------------------------------------------------Combined 4,124,000 2% 3,758,000 10%--------------------------------------------------------------------------------------------------------------------------------------------------------
