News Column

ServiceSource Reports Fourth Quarter and Full Year 2012 Financial Results

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Quarterly Conference Call

ServiceSource will discuss its quarterly results and provide 2013 financial guidance today via teleconference at 1:30 p.m. Pacific Time. To access the call within the U.S., please dial (877) 293-5486, or outside the U.S. (914) 495-8592, at least five minutes prior to the start time. A live webcast of the call will also be available at http://ir.servicesource.com/events.cfm under the Events & Presentations menu. A replay of the webcast will also be available on the Company's website at http://ir.servicesource.com.

About ServiceSource International, Inc.

ServiceSource is the global leader in recurring revenue management. The world's most successful companies rely on us to maximize subscription, maintenance and support revenue, improve customer retention and increase business predictability and insight. ServiceSource delivers results with Renew OnDemand, the world's only cloud application built specifically to manage and grow recurring revenue, which can be combined with our industry-leading services.

With over a decade of experience focused exclusively in growing recurring revenue, our services and applications are based on proven best practices and global benchmarks. The company is headquartered in San Francisco, and has over $8 billion under management for customers in more than 150 countries and 40 languages.

ServiceSource, Renew OnDemand and any ServiceSource product or service names or logos above are trademarks of ServiceSource International, Inc. All other trademarks used herein belong to their respective owners.

For more information on ServiceSource, visit http://www.servicesource.com. To connect with ServiceSource, visit us on Twitter, Facebook, LinkedIn and YouTube.


                     ServiceSource International, Inc.              Condensed Consolidated Statements of Operations                  (In thousands, except per share amounts)                                (Unaudited)                                  Three Months Ended        Years Ended                                     December 31,          December 31,                                 --------------------  --------------------                                    2012       2011       2012       2011                                 ---------  ---------  ---------  ---------Net revenue                      $  67,345  $  60,779  $ 243,703  $ 205,501Cost of revenue (1)                 35,319     31,007    136,321    113,406                                 ---------  ---------  ---------  ---------Gross profit                        32,026     29,772    107,382     92,095                                 ---------  ---------  ---------  ---------Operating expenses  Sales and marketing (1)           15,767     13,856     56,925     48,520  Research and development (1)       5,960      3,423     19,255     13,073  General and administrative (1)    10,496      8,955     41,135     33,647                                 ---------  ---------  ---------  ---------Total operating expenses            32,223     26,234    117,315     95,240                                 ---------  ---------  ---------  ---------Loss from operations                  (197)     3,538     (9,933)    (3,145)Interest expense                       (56)       (51)      (236)      (503)Other income (expense), net           (414)       (65)      (538)      (624)                                 ---------  ---------  ---------  ---------Loss before income taxes              (667)     3,422    (10,707)    (4,272)Income tax provision (benefit)         518      1,769     32,107    (19,383)                                 ---------  ---------  ---------  ---------Net income (loss)                $  (1,185) $   1,653  $ (42,814) $  15,111                                 =========  =========  =========  =========Net income (loss) per common share:  Basic                          $   (0.02) $    0.02  $   (0.58) $    0.23                                 =========  =========  =========  =========  Diluted                        $   (0.02) $    0.02  $   (0.58) $    0.21                                 =========  =========  =========  =========Weighted-average shares used in computing net income (loss) per common share:  Basic                             75,090     71,602     74,270     66,656                                 =========  =========  =========  =========  Diluted                           75,090     77,823     74,270     73,585                                 =========  =========  =========  =========(1) Includes stock-based compensation expense as follows:                                  Three Months Ended        Years Ended                                     December 31,          December 31,                                 --------------------  --------------------                                    2012       2011       2012       2011                                 ---------  ---------  ---------  ---------Cost of revenue                  $     722  $     591  $   2,772  $   1,877Sales and marketing                  2,310      1,475      8,146      4,456Research and development               425        303      1,880      1,167General and administrative           2,158      1,126      8,077      4,099                                 ---------  ---------  ---------  ---------Total stock-based compensation   $   5,615  $   3,495  $  20,875  $  11,599                                 ---------  ---------  ---------  ---------                     ServiceSource International, Inc.                   Condensed Consolidated Balance Sheets                               (In thousands)                                (Unaudited)                                                           December 31,                                                          2012       2011                                                       ---------  ---------AssetsCurrent assets:  Cash and cash equivalents                            $  76,568  $  65,983  Short-term investments                                  32,874     42,882  Accounts receivable, net                                65,238     54,095  Current portion of deferred income taxes                   389      3,526  Prepaid expenses and other                               5,178      7,945                                                       ---------  ---------Total current assets                                     180,247    174,431Property and equipment, net                               34,513     26,840Deferred income taxes, net of current portion              2,321     30,238Other assets, net                                          1,057      1,118Goodwill                                                   6,334      6,334                                                       ---------  ---------Total assets                                           $ 224,472  $ 238,961                                                       =========  =========Liabilities and Stockholders' EquityCurrent liabilities:  Accounts payable                                     $   3,293  $   8,617  Accrued taxes                                            1,056        924  Accrued compensation and benefits                       15,738     21,749  Other accrued liabilities (including deferred   revenue of $2,295 and $1,132 at December 31, 2012   and December 31, 2011, respectively)                   10,403      7,639  Current portion of capital lease obligations               326        706                                                       ---------  ---------Total current liabilities                                 30,816     39,635Long-term liabilities                                      6,729      2,310                                                       ---------  ---------Total liabilities                                         37,545     41,945                                                       ---------  ---------Stockholders' equity:  Common stock                                                 8          7  Treasury stock                                            (441)      (441)  Additional paid-in capital                             210,650    177,796  Retained earnings (accumulated deficit)                (23,398)    19,416  Accumulated other comprehensive income                     108        238                                                       ---------  ---------Total stockholders' equity                               186,927    197,016                                                       ---------  ---------Total liabilities and stockholders' equity             $ 224,472  $ 238,961                                                       ---------  ---------                     ServiceSource International, Inc.              Condensed Consolidated Statements of Cash Flows                              (In thousands)                                (Unaudited)                                                           Years Ended                                                          December 31,                                                      --------------------                                                         2012       2011                                                      ---------  ---------Cash flows from operating activitiesNet income (loss)                                     $ (42,814) $  15,111Adjustments to reconcile net income (loss) to net cash used in operating activities:  Depreciation and amortization                          10,014      9,372  Loss on disposal of fixed assets                            -         46  Amortization of deferred financing costs                  147        351  Accretion on premium on short-term investments            577        276  Deferred income taxes                                  31,682    (19,259)  Stock-based compensation                               20,875     11,599  Tax benefit from stock-based compensation              (1,488)    (2,835)Changes in operating assets and liabilities:  Accounts receivable                                   (10,714)    (4,972)  Prepaid expenses and other                              4,067     (3,164)  Accounts payable                                       (2,477)     2,235  Accrued taxes                                            (802)     2,064  Accrued compensation and benefits                      (5,290)     6,617  Accrued payables to customers                               -    (30,640)*  Other accrued liabilities                               6,859      1,968                                                      ---------  ---------Net cash provided by (used in) operating activities      10,636    (11,231)                                                      ---------  ---------Cash flows from investing activitiesAcquisition of property and equipment                   (19,986)   (14,050)Purchases of short-term investments                     (64,000)   (53,795)Sales of short-term investments                          52,050      2,113Maturities of short-term investments                     21,415      8,190                                                      ---------  ---------Net cash used in investing activities                   (10,521)   (57,542)                                                      ---------  ---------Cash flows from financing activitiesNet proceeds from issuance of common stock in initial public offering and follow-on offering                       -    110,753Proceeds from revolving credit facility                       -     23,424Repayment of revolving credit facility                        -    (23,424)Repayments of long-term debt and capital leases            (725)   (16,252)Payments of deferred debt issuance costs                   (141)      (200)Proceeds from common stock issuances                     10,387     15,045Tax benefit from stock-based compensation                 1,488      2,835                                                      ---------  ---------Net cash provided by financing activities                11,009    112,181                                                      ---------  ---------Net increase in cash and cash equivalents                11,124     43,408Effect of exchange rate changes on cash and cash equivalents                                               (539)       (77)Cash and cash equivalents at beginning of period         65,983     22,652                                                      ---------  ---------Cash and cash equivalents at end of period            $  76,568  $  65,983                                                      =========  =========* Activity in 2011 resulted from $18.1 million in payments to Oracle/Sun and the related settlement of accrued payables owed to Oracle/Sun and amounts owed to the Company by Oracle/Sun.

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