Cloud Backup and Recovery Issues
Cloud is complicating backup and recovery. First, most organizations use three or more solutions to back-up their physical, virtual and cloud data -- leading to increased IT inefficiencies, risk and training costs. Furthermore, 43 percent of organizations have lost cloud data (47 percent of enterprises and 36 percent of SMBs), and most (68 percent) have experienced recovery failures.
Finally, most see cloud recovery as a slow, tedious process. Only 32 percent rate this is as fast and 22 percent estimate it would take three or more days to recover from a catastrophic loss of data in the cloud.
Inefficient Cloud Storage
One of the key advantages to cloud storage is how simple it is to provision. Sometimes this simplicity leads to inefficient cloud storage. Generally, organizations strive to maintain a storage utilization rate above 50 percent. According to the survey, cloud storage utilization is surprisingly low at 17 percent. There is a tremendous difference in this area between enterprises (which are utilizing 26 percent of their storage) and SMBs (which is a shockingly low seven percent). Furthermore, roughly half admit very little, if any, of their cloud data is deduplicated, further compounding the problem.
Compliance and eDiscovery Concerns
According to the survey, 49 percent of organizations are concerned about meeting compliance requirements in the cloud, and a slightly larger number (53 percent) are concerned about being able to prove they have met cloud compliance requirements. This concern about information in the cloud is well founded, as 23 percent of organizations have been fined for cloud privacy violations.
eDiscovery is creating additional pressure on businesses to quickly find the right information. One-third of businesses reported receiving eDiscovery requests for cloud data. Of those, two-thirds have missed their cloud discovery deadlines, leading to fines and legal risks.
Data in Transit Issues
Organizations have all sorts of assets in the cloud -- such as Web properties, online businesses or Web applications -- that require SSL certificates to protect the data in transit whether it is personal or financial information, business transactions and other online interactions. The survey showed companies found managing many SSL certificates to be highly complex: Just 27 percent rate cloud SSL certificate management as easy and only 40 percent are certain their cloud-partner's certificates are in compliance with corporate standards.
Hidden Costs Are Easily Avoided
The survey shows ignoring these hidden costs will have a serious impact on business. However, these issues are easily mitigated with careful planning, implementation and management:
•Focus policies on information and people, not technologies or platforms •Educate, monitor and enforce policies •Embrace tools that are platform agnostic •Deduplicate data in the cloud
Symantec's Avoiding the Hidden Costs of Cloud 2013 Survey
Symantec's 2013 Cloud Survey is a result of research conducted by ReRez in September-October 2012. The full study represents 3,236 organizations from 29 countries. Responses came from companies with a range of five to more than 5,000 employees. Of those responses, 1,358 came from SMBs and 1,878 came from enterprises.
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