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CUSTOMER STATISTICS
-------------------------------------------------------------------------------------------------------------------------------------------------------- CANADA -------------------------------- Net additions % of (losses) penetration(1) Quarters ended November Consolidated USA CANADA November 30, 30, November 30, 2012 2012 2011 2012 2011----------------------------------------------------------------------------PSU 2,478,887 494,674 1,984,213 15,080 46,179Television service customers 1,105,443 244,404 861,039 (2,076) 4,452 52.1 54.2HSI service customers 817,019 171,640 645,379 10,845 17,285 39.0 38.0Telephony service customers 556,425 78,630 477,795 6,311 24,442 28.9 27.2--------------------------------------------------------------------------------------------------------------------------------------------------------
(1) As a percentage of homes passed.
Canada
Fiscal 2013 first-quarter PSU net additions were lower than in the comparable period of the prior year mainly as a result of service category maturity, competitive offers and tightening of our credit controls and processes. The net customer losses for Television service customers stood at 2,076 compared to 4,452 net additions for the same period of the prior year. Television service customer net losses are mainly due to the promotional offers of competitors for the video service combined with the tightening of customer credit controls. Fiscal 2013 first-quarter HSI service customers grew by 10,845 compared to 17,285 in the first quarter of the prior year, and the number of net additions to the Telephony service stood at 6,311 customers compared to 24,442 customers for the same period of the prior year. HSI and Telephony net additions continue to stem from the enhancement of the product offering, the impact of the bundled offer (Cogeco Complete Connection) of Television, HSI and Telephony services, and promotional activities.
OPERATING RESULTS
--------------------------------------------------------------------------------------------------------------------------------------------------------Quarters ended November 30, 2012 2011 Change(in thousands of dollars, except percentages) $ $ %----------------------------------------------------------------------------Revenue 327,911 315,424 4.0Operating expenses 174,204 176,459 (1.3)Management fees - COGECO Inc. 6,581 7,142 (7.9)----------------------------------------------------------------Operating income before depreciation and amortization 147,216 131,823 11.6----------------------------------------------------------------Operating margin 44.9% 41.8%--------------------------------------------------------------------------------------------------------------------------------------------------------
