Symmetrics nVISION Contact Center Reporting & Analysis Suite is a complete business intelligence platform for reporting and analysis in modern contact centers. With nVISION Suite, customers can bring together real-time, historical and call-detail data from virtually any system or application found in the contact center, optimize that data for specific performance management metrics, then create and distribute reports, dashboards and scorecards to agents, supervisors, managers and executives.
The combined solution is available immediately via on-premise, hosted and hybrid-hosted deployment models.
OAISYS® (www.oaisys.com) is a leading developer of call recording and contact center management solutions for a wide range of organizations, from small- to medium-sized businesses to multi-site large enterprises. The OAISYS voice documentation and interaction management solutions help companies within a variety of industries -- including healthcare, automotive dealerships, financial services, and the public sector -- attract and retain customers by digitally capturing phone-based interactions for simple retrieval, playback and management. Compatible with leading business communications system providers, as well as SIP-based communications services, OAISYS Tracer and Talkument applications help companies improve risk management, quality assurance, customer retention, dispute resolution, regulatory compliance requirements and other critical business concerns. OAISYS is headquartered in Tempe, Ariz. OAISYS Limited is located in Cambridge, England.
At Symmetrics, we build, implement and support software that solves the problem of reporting and analyzing data from any system or application found in your call center. We've been doing it for over 15 years, and we do it for call centers all over the world, big and small. What makes Symmetrics different? We take best practices from business intelligence and data warehousing and apply them to the specific domain of the contact center. Our solutions fit the unique reporting and analysis needs of our customers, no matter how many different systems, applications, or call center sites they have. And, with hundreds of call center implementations under their belts, our professional services team has the experience and insight to ensure your project's success. For more information, please visit http://www.symmetrics.com.
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OAISYS PR Contacts:
888-496-9040, ext. 1027
Symmetrics PR Contact:
Symmetrics Business Intelligence
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