With today's announcement, businesses also have several flexible options for enhanced mobility and collaboration. Businesses can choose full virtualization with Avaya Aura VE or continue with the dedicated hardware approach already offered by Avaya Aura. They can also combine virtualized and dedicated servers for application deployment. As another option, Avaya Collaboration Pods for Avaya Aura VE will be offered as pre-packaged, all-in-one UC solutions for virtualized storage, computing and networking.(2)
Avaya Aura Virtualized Environment: Key Components
The Avaya Aura® platform is comprised of the following components, now available in virtualized versions:
•Avaya Aura Communication Manager is the open, highly-reliable and next-generation communications foundation for Avaya's UC solutions. •Avaya Aura Session Manager provides a SIP based core communications architecture for on-demand access to collaboration services and applications. •Avaya Aura Application Enablement Services provides developer interfaces for both off-the-shelf and custom integrations with communications and business applications. •Avaya Aura Presence Services delivers scalable, high performance presence aggregation services. •Avaya Agile Communications Environment enables application integration with business communications processes. •Avaya Aura Call Center Elite is part of the company's contact center suite, and the premier call-routing software for contact centers.
For more information on these Avaya Aura products visit here; For Avaya Aura Call Center Elite, visit here.
"Avaya Aura Virtualized Environment helps us deliver collaboration and customer experience capabilities in a faster, more efficient way. We virtualized our core UC infrastructure, while retaining the continuity and resiliency required to keep a busy 1,400 employee company like ours operating in real time.
"To ensure top-notch customer service, virtualized Aura lets us ramp up contact centers quickly -- up to 20 percent faster. This is great for seasonal spikes, when we need to add resources on the spot. We were able to set up a temporary 70-agent contact center using no equipment, streamlining operations considerably. Avaya Aura VE is a major advancement for us and for Avaya customers, bringing Avaya's speed, ease and reliability to the virtualized environment."
--Joe McCorkle, director, IT UC/Voice Services, RealPage, Inc., a leading provider of software-as-a-service (SaaS) products and services for the rental housing industry
"As interest in virtualized solutions continues to expand, and organizations realize the benefits of the software-defined datacenter, we see the shift of real-time collaboration applications using VMware solutions as a step forward. Having completed joint testing and validation of the Avaya Aura UC applications -- and now releasing them as VMware Ready applications -- we are delivering a strong combination to customers. Avaya and VMware will continue to work to meet customer needs for performance and reliability as more real-time collaboration applications are virtualized."
--Parag Patel, vice president, Global Strategic Alliances, VMware
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