Next by Rapoza, "The Need for End-to-End Application Performance Management and Monitoring" analyzes the challenge of end-to-end performance management and monitoring and how companies are working to take advantage of end-to-end capabilities. In the lifecycle of an application, many different systems and network infrastructures can impact performance. From back-end storage and database systems to the company network to WAN and internet connections to last mile broadband, the performance of an application can be adversely affected by any of these. With performance management and monitoring systems designed to look at the complete end-to-end infrastructure, organizations can potentially see this entire ecosystem and understand exactly where performance issues occur. To obtain a complimentary copy of this report, made available in part by Exinda and ExtraHop, visit: http://www.aberdeen.com/link/sponsor.asp?spid=30410182&cid=8248&camp=2.
Also authored by Rapoza, "The Changing Face of Network Performance" reports on how businesses that succeed in managing and optimizing network performance in these changing times have the best combination of network and application visibility and high levels of control over their management infrastructure. Networks and the applications that run on them are currently seeing an extremely high rate of innovations and changes that are impacting how these networks and applications are managed and optimized. Cloud computing is changing how applications are created and deployed. Businesses that succeed in managing and optimizing network performance in these changing times will have the best combination of network and application visibility and control in their management infrastructure. To obtain a complimentary copy of this report, visit: http://aberdeen.com/Aberdeen-Library/8218/RB-application-network-performance.aspx.
The "Multi-Channel Contact Center: Delight Customers where they Live" research study by Omer Minkara, Research Analyst, Customer Management/Contact Center, details how Best-in-Class contact centers improve their customer satisfaction results by 19.8% year-over-year by deploying a seamless customer care strategy that spans multiple channels. This report highlights the key business activities and technology enablers that help top performing multi-channel contact centers address customer needs across numerous channels in a consistent and timely manner. To obtain a complimentary copy of the report visit: http://www.aberdeen.com/link/sponsor.asp?spid=30410182&cid=7006&camp=2.
About Aberdeen Group, a Harte-Hanks Company
Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), is a global, full-service, multi-channel marketing services firm with deep expertise in developing research-based technology marketing content. Enabled by its team of 40 analysts covering 17 industry-sector categories, Aberdeen provides B2B marketers with relevant content assets available in multiple formats that target each stage of the customer buying cycle.
Aberdeen has offices in Boston and London. Harte-Hanks operates 25 offices in the United States, and has locations throughout Asia-Pacific, Europe, and Latin America.
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