HispanicBusiness

IPedge EP goes beyond most competitors' small-business IP solutions by delivering more applications on a single server, including expanded call processing and voice mail with unified messaging features, unified communications, meet-me audio/video conferencing and Web collaboration, centralized administration, and the ability for individual users to easily program their own telephones.

IPedge EP is available from Authorized Toshiba Dealers nationwide.

IPedge EP Success Story: LifeLong Medical Care

Founded in 1976, LifeLong Medical Care is a dynamic nonprofit community organization with nine locations, delivering quality health services for all ages. LifeLong provides approximately 233,720 health care visits to more than 41,000 individuals, many with complex health conditions.

Mission: Create an Affordable and Reliable Networked Telephone System

Managed by Betsy Ami, LifeLong's director of IT, LifeLong's Toshiba business telephone system helps meet LifeLong's communication objectives, including centralizing telephony applications and networking locations together over IP.

LifeLong's Authorized Toshiba Dealer, ATS Communications Inc. of Concord, Calif., installed and provides service and support for the system.

Solution: Toshiba Provides the Best of Both Worlds - IP and Digital Converged Communications

Installed by ATS Communications, LifeLong's Toshiba business telephone system consists of both pure IP and IP converged systems for the best of both worlds, including both IP and IP converged systems supporting both digital and IP telephones. LifeLong's IPedge EP is networked with eight of Toshiba's Strata CIX IP converged business telephone systems, delivering telephony solutions for nearly 900 ports across all locations. The solution also includes an extensive call center, unified messaging, auto attendant, and Toshiba's Network eManager® for centralized remote management of all systems in all locations.

Result #1: Centralized System Reduces Costs, Improves Productivity

Toshiba met LifeLong's requirement for a centralized system with shared applications across all locations, including voice mail, call center and remote system management. Using Toshiba's Network eManager remote administration tool, LifeLong's IT staff can now remotely manage the entire telephone system from their desktop or laptop computers.

Result #2: Seamlessly Networked Systems Deliver Low-Cost Communication

LifeLong's locations are seamlessly networked via IP using Toshiba's Strata Net IP networking solution. Networking the systems enables direct extension dialing and call transfers between the locations, helping reduce toll charges by thousands of dollars every month. And, it's helped improve communication between both the internal staff and their patients.

Result #3: Easy Mobility Solutions for Mobile and Remote Workers

Using Toshiba's SoftIPT® softphones, LifeLong's mobile and remote workers have their Toshiba telephones with them on their mobile devices, no matter where they go. They can make, receive and transfer calls, pick up voice mail and do conference calling -- just as if they were using a desk phone -- from anywhere they have Internet access.