In addition to the new features, Call Manager version 7.5 also includes the many call handling features that have made Call Manager an award-winning unified communications solution, including:
•Flexible, easy-to-use ribbon graphical user interface; •Button customization options; •Fully featured call control (click-to-dial and more); •Presence Viewer (shows agent status); •IM chat between agents/supervisors/other users in multiple locations; •Companion applications, including Contacts, History, ACD Viewer, IM, Dialer for Microsoft Outlook®, and Web browser; and •Integration with the most popular CRM applications, including Act! ®, TigerPaw®, Salesforce.com®, Microsoft Outlook and more.
Compatibility With IPedge and Strata CIX IP Business Telephone Systems
Call Manager is compatible with Toshiba's IPedge (Models EP, EC and EM) and Strata® CIX (CIX40, CIX100, CIX200, CIX670 and CIX1200) families of IP business telephone systems. Users can use Call Manager 7.5 in a network of mixed systems from either product family and with any system size. It is also ideal for use with Toshiba's Contact Center Suite, allowing for remote call center groups among multiple networked systems as well as with single desktop IP phones and IP soft phones on a laptop. Users of existing Call Manager versions can easily upgrade to Call Manager 7.5 at no cost when the system is covered by the Toshiba Software Update and Support program.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
TMC, celebrating its 40th Anniversary in 2012, is a global, integrated media company that helps clients build communities in print, in person, and online. TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines. TMCnet.com, which is read by 1.5 million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world's leading B2B communications event. In addition, TMC runs multiple industry events: including Mobility Tech, M2M Evolution, ChannelVision Expo, MSPWorld, Super WiFi, SUITS, LatinComm, HTML5 Summit Conferences and more. Visit TMC Events for a complete listing and further information.
For more information about TMC, visit www.tmcnet.com.
About Toshiba America Information Systems Inc. (TAIS)
Headquartered in Irvine, Calif., TAIS is comprised of three business units: Digital Products Division, Imaging Systems Division, and Telecommunication Systems Division. Together, these divisions provide digital products, services and solutions, including industry-leading portable computers; televisions, TV/DVD Combination products, Blu-ray Disc and DVD products, and portable devices; imaging products for the security, medical and manufacturing markets; and IP business telephone systems with unified communications, collaboration and mobility applications. TAIS provides sales, marketing and services for its wide range of products in the United States and Latin America. TAIS is an independent operating company owned by Toshiba America Inc., a subsidiary of Toshiba Corporation.
Toshiba is a world-leading diversified manufacturer, solutions provider and marketer of advanced electronic and electrical products and systems. Toshiba Group brings innovation and imagination to a wide range of businesses: digital products, including LCD TVs, notebook PCs, retail solutions and MFPs; electronic devices, including semiconductors, storage products and materials; industrial and social infrastructure systems, including power generation systems, smart community solutions, medical systems and escalators & elevators; and home appliances. Toshiba was founded in 1875, and today operates a global network of more than 550 consolidated companies, with 202,000 employees worldwide and annual sales surpassing 6.1 trillion yen (US$74 billion). Visit Toshiba's web site at www.toshiba.co.jp/index.htm
© 2012 Toshiba America Information Systems Inc. All rights reserved. All product, service and company names are trademarks, registered trademarks or service marks of their respective owners. Information including, without limitation, product prices, specifications, availability, content of services, and contact information is subject to change without notice.
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203-852-6800, ext. 228
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