Twitter account, monitored and updated 24 hours a day, either in
person or via an agent.
Olympic sponsors are perhaps even more active. Take Procter &
Gamble, the giant producer of a range of consumer products. P.&G.
has unleashed a far-ranging social media initiative, as part of a
broader marketing campaign called "Thank You, Mom," which highlights
the behind-the-scenes roles that mothers play in the lives of
Olympic athletes -- and in the lives of lesser mortals.
While the campaign began with a television advertisement, it
quickly developed into a social media phenomenon. The video of the
ad has been watched 25 million times on YouTube and other online
video sites, the company says; separate "momumentaries," featuring
individual Olympic mothers' stories, have been viewed seven million
times. A Facebook application lets people upload content and send
thank-yous to their own mothers.
"For a brand that has spent shedloads of money to sponsor the
Olympics, how they activate that is a critical question," said
Anthony Burgess-Webb, a founder of Sociagility, an agency in London
that analyzes brands' social media activities. The company has
created a "London 2012 Social Scoreboard," showing how the Olympic
sponsors stack up, according to a variety of marketing criteria;
P.&G. has been consistently on top. "Clearly any marketer would be
dumb to miss the social media piece."
All this sharing and connecting has also created some new
headaches. There is grumbling, for instance, about the restrictions
that the organizers of the Games have imposed on this most
freewheeling of media formats.
Local Olympic organizing committees always go to great lengths to
protect sponsors, who sometimes shell out hundreds of millions of
dollars to associate their brands with the Games, from so-called
ambush marketing by companies that try to get free rides. Sometimes,
as in the case of the London Games, special legislation is enacted.
This time, the guidelines include provisions for social media,
detailing what marketers may and may not do. Among the banned
actions are the use of certain word combinations in social media
content: Nonsponsors have been warned not to try putting, say,
"twenty-twelve" and "gold" in the same tweet.
Athletes and spectators face restrictions, too. Neither will be
permitted to post video footage of sporting events to online forums.
Participants are allowed to post on blogs or Twitter, but the
postings must be in a "first-person, diary-type format and should
not be in the role of a journalist," the guidelines state.
"They must not report on competition or comment on the activities
of other participants or accredited persons, or disclose any
information which is confidential or private in relation to any
other person or organization," the rules say.
Even before the Games have gotten under way, some athletes have
gotten in trouble. Two Australian swimmers, Nick D'Arcy and Kenrick
Monk, were disciplined by their country's swimming team after they
posted a picture on Facebook in which they posed with weapons during
a visit to a gun shop in the United States. They were banned from
using social media during the Olympics and were told that they would
be sent home immediately after their events.
Will the organizers be able to enforce the guidelines when the
Games get under way, with millions of Twitter messages, Facebook
postings and other activity taking place in real time, on a global
scale?
Mr. Magniant said the organizers would probably have to focus on
the most blatant violations, like user-generated videos showing
substantial portions of an event, thereby undermining official
television coverage. They might have to turn a blind eye to some
transgressions -- not least because they want to encourage fans to
get involved.
"It's a difficult line to walk," he said. "It's an all-out social
media effort, but it's a very controlled effort."
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News Column
Social Media the Message for This Olympic Year
Page 2 of 2
Source: (C) 2012 International Herald Tribune. via ProQuest Information and Learning Company; All Rights Reserved
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