MONTREAL, Sept. 4, 2014 /CNW Telbec/ - National Bank is proud to be the
recipient of two awards for the quality of its customer service in the
Ipsos 2014 Best Banking Awards in Canada.
As the country's leading provider of public opinion research, Ipsos Reid
presents the Best Banking Awards to acknowledge and honour financial
institutions that receive the highest ratings from their clients for
efficient personal banking services.
National Bank was recognized in the ATM Banking Excellence category and,
for the second consecutive year, in the Automated Telephone Banking
Excellence category. In both cases, National Bank received the award
from among all the financial institutions surveyed.
"National Bank puts client experience at the heart of its priorities. To
meet our clients' needs, we are constantly looking for ways to improve
everything that we do. These two prestigious awards recognize the trust
and confidence our clients have in us and encourage us to continue in
our efforts," said Diane Giard, Executive Vice-President - Personal and
Winners of the Best Banking Awards are chosen based on quarterly surveys
conducted by Ipsos Reid, which measure customer satisfaction using key
performance indicators that are linked to the service delivery quality
of participating institutions.
About the Best Banking Awards
Ipsos 2014 Best Banking Awards are based on quarterly Customer Service
Index (CSI) survey results. Sample size for the total 2014 CSI program
year ended August 2014 was 45,428 completed surveys yielding 68,738
financial institution ratings nationally.
About Ipsos Reid
Ipsos Reid is Canada's market intelligence leader and the country's
leading provider of public opinion research. With operations in eight
cities, Ipsos Reid employs more than 500 research professionals and
support staff in Canada. The company has the biggest network of
telephone call centres in Canada, as well as the largest pre-recruited
household and online panels. Ipsos Reid's Canadian marketing research
and public affairs practices are staffed with seasoned research
consultants with extensive industry-specific backgrounds, offering the
premier suite of research vehicles in Canada—including the Ipsos Trend
Report, the leading source of public opinion in the country—all of
which provide clients with actionable and relevant information. Ipsos
Reid is an Ipsos company, a leading global survey-based market research
About National Bank of Canada
With $199 billion in assets as at July 31, 2014, National Bank of Canada
(nbc.ca), together with its subsidiaries, forms one of Canada's leading
integrated financial groups. The Bank has more than 20,000 employees
and is widely recognized as a top employer. Its securities are listed
on the Toronto Stock Exchange (TSX:NA). Follow the Bank's activities
via social media and learn more about its extensive community
involvement at clearfacts.ca and commitment.nationalbank.ca.
SOURCE National Bank of Canada