"The ongoing erosion in customer satisfaction does nothing to help the economy's ability to generate consumer demand," says
While the rate of decline in overall customer satisfaction is not as severe as it was in the first quarter, the index continues to trend downward at a time when economic growth needs to pick up pace.
"Based on the new ACSI results, growth in consumer spending will continue to be curtailed as weak customer satisfaction deters repeat buying and low consumer discretionary income inhibits first-time purchases," says Fornell.
The ACSI Quarterly Update on U.S. Overall Satisfaction and Automobile Report 2014 is available for free download at www.theACSI.org. Follow the ACSI on Twitter at @theACSI and Like us on Facebook.
No advertising or other promotional use can be made of the data and information in this release without the express prior written consent of
Keywords for this news article include: American Customer Satisfaction Index, Automobiles, Transportation.
Our reports deliver fact-based news of research and discoveries from around the world. Copyright 2014, NewsRx LLC
Hispanic #1 Breaking News for Entrepreneurs, Professionals and Small Business Owners - HispanicBusiness.com
OCTOBER 30, 2014
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