Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, today announced a joint partnership with AdvanTel Networks, a premier technology solutions provider, marking further expansion within the
"We believe in empowering contact centers to liberate themselves from antiquated and outdated software and truly drive business results with powerful analytics," said
"We are excited to bring the Calabrio contact center solution portfolio to our customers," said
Calabrio's sophisticated solutions position the contact center into an epicenter of customer insight by liberating data in the daily interactions between agents and customers. By unifying solutions under one simple interface, Calabrio can empower companies to truly understand the voice of their customers.
Calabrio is a gold member of the Avaya DevConnect program, which has been part of the
A complete list of product announcements, industry accolades and other company news is available in Calabrio's Media Center.
For more information about Calabrio and Calabrio ONE, visit http://www.calabrio.com.
About AdvanTel Networks
AdvanTel Networks is a premier technology solutions provider; designing, implementing and maintaining powerful converged communication networks for customers worldwide. From its regional offices across the U.S., AdvanTel Networks has been building a reputation as a customer service oriented company since 1984 for SMB to Fortune 100 enterprises. As an Avaya Platinum Service Expert Partner, Aruba Networks Platinum Partner, Brocade Premier Partner and Microsoft Gold Certified, the company's expert engineers are prepared to help your organization move to the next level with solutions for Security, LAN/Wireless/WAN, VoIP & Traditional voice solutions, Contact Centers, as well as consultation, project management, professional services and managed services.
Calabrio delivers workforce optimization (WFO) and analytics solutions that elevate the customer experience and drive strategic business growth. The company's integrated Calabrio ONEŽ software suite--including call recording, quality management, workforce management and analytics solutions--empowers contact centers of all sizes to optimize agent performance and liberate the data that provides true insight into the voice of the customer. With more than 4,000 clients worldwide, Calabrio solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. A pioneer in its industry for more than two decades, Calabrio has twice been named a "Visionary" by
Find news and information at http://www.calabrio.com
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Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of
Read the full story at http://www.prweb.com/releases/2014/09/prweb12138840.htm
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