As one of the initiatives of the
By making use of the "
In addition, by combining this service with the research and analysis service of transcosmos, effective analysis of the logs accumulated through calls and Web will become possible, naturally, promoting an effective utilization for the marketing activities of the client.
transcosmos, Oracle Japan and
Illustration of the
About Oracle Service Cloud
This is a cross-channel cloud application that delivers the necessary functions for providing customer support through a variety of devices and channels including telephone, e-mail, Web and chats. By centrally managing knowledge from customer inquiries and providing that knowledge via the Web, contact centers and social media, the self-resolution rate of customers is increased and improved customer satisfaction and reduced customer support costs are achieved at the same time.
About Call Crayon
This is a customer contact enhancement solution that is jointly provided by
• transcosmos is a registered trade name or trademark of transcosmos inc. in
• Other company names and product or service names mentioned are registered trade names or trademarks of various other companies.
About transcosmos inc.
transcosmos launched operations in 1966. Since then it has combined superior "human resources" with the most up-to-date "technological" capabilities to enhance the competitive strength of its corporate clients by providing them with high value added and superior services. It provides overall IT outsourcing services such as Call Center Services, Business Process Outsourcing Services, and Digital Marketing Services either as standalone solution or as combined services to its corporate clients to optimize their marketing efficiencies, to expand sales and gain new customers in E-Commerce business, and to improve operational efficiency and reduce clients operational cost for back office and information system operations. Further, these services have been expanded beyond
transcosmos aims to be the "Global IT Partner" of its corporate clients to provide them with high quality outsourcing services on a global scale.
Contact for news media inquiries
Inquiries from the media should be forwarded to transcosmos inc.
Read the full story at http://www.prweb.com/releases/transcosmos/omni_channel/prweb12124886.htm
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