Company’s e-BRIDGE CloudConnect to Increase Customer Uptime, Reduce
IRVINE, Calif.--(BUSINESS WIRE)--
To optimize the operation and functionality of its customers’ e-STUDIO™
print fleets, Toshiba
America Business Solutions, Inc. today unveils its e-BRIDGE™ CloudConnect,
cloud-based application to enhance tech support for its dealers and
customers. Toshiba’s state-of-the-art support app – designed to
significantly improve the user experience by gathering and transmitting
service updates via the cloud – is currently available through the
company’s nationwide reseller channel.
Compatible with all e-STUDIO multifunction products (MFPs) featuring
Toshiba’s latest e-BRIDGEcontroller (introduced in 2010),
CloudConnect offers continuous remote monitoring, diagnostics and
firmware updates to e-STUDIO devices to proactively and more effectively
serve end users. In addition to allowing for faster response times while
improving the everyday operation of its customers’ print fleets,
Toshiba’s new proactive cloud service will reduce its dealers’
administrative time and service calls.
"For the dealer looking to improve service productivity benchmarks,
Toshiba has created its e-BRIDGECloudConnect platform,” said
InfoTrends Director of Channel Strategy Service, David Ramos. “The tool
enables real-time and proactive troubleshooting and diagnostics to
reduce customer downtime while avoiding having service technicians being
unnecessarily dispatched. Most important though, CloudConnect will
enhance the customer experience."
By providing real-time technical alerts, warnings via the cloud for
proactive troubleshooting and more secure performance, customer downtime
becomes significantly minimized. As a result, the company’s more than
100 Toshiba Business Solutions subsidiaries’ and nearly 300 independent
dealers’ service operations can operate in a more streamlined fashion.
Via its innovative diagnostic capabilities, CloudConnect receives and
transmits real-time alerts to instantly detect any anomaly existing
within a user’s print fleet while triggering a service update to quickly
resolve the matter. Toshiba’s proprietary cloud service additionally
utilizes secure web communications enabling the MFPs to access cloud
environments for remote device configuration and management.
CloudConnect also establishes custom settings and separate benchmarks
for an entire print fleet or even a single device affording Toshiba
customers’ optimal performance.
Though the inherent and primary benefit of CloudConnect is optimizing
device performance, Toshiba’s service offering better allows both
customers and dealers to more accurately collect and monitor meter
information as well as toner use. To facilitate the unveiling of its
innovative cloud service offering, Toshiba worked with select dealers
and customers for more than a year to ensure its effectiveness.
“The concept for our cloud service was envisioned by brainstorming how
we may better enable our customers and dealers to operate as efficiently
as possible,” said Toshiba America Business Solutions Vice President and
General Manager of Service, Supply Chain and Innovation, Steve Tungate.
“While everyone on our support team was naturally eager to launch
CloudConnect, we decided to take a step back to more carefully test the
software with select customers and dealer partners. As a result of this
vetting process, we will soon allow our customers to significantly
reduce service times while optimizing the operation of their print
About Toshiba America Business Solutions, Inc.
Irvine, Calif.-based Toshiba America Business Solutions, Inc., (TABS) is
an independent operating company of Toshiba Corporation, a Fortune
Global 500 company and the world’s eighth-largest electronics/electrical
equipment organization. At Toshiba, we understand managing your business
content goes well beyond making copies. It’s about managing information
whether it's in print, in digital format or displayed visually. Our
people offer leading, real-world products and solutions – whether
speaking of our award-winning, e-STUDIO™ multifunction products or
innovative Ellumina™ digital signage line – to handle all of your
content management needs. We’ll help you cut costs, secure your
information and reduce your environmental footprint. And if there’s one
thing every business and our planet can use right now, it’s managing to
do more with less. For more information on Toshiba solutions and
services available in the United States and Latin America, please visit www.business.toshiba.com
and watch our corporate video on YouTube.
Toshiba America Business Solutions, Inc.
Rick Havacko, (949)
Source: Toshiba America Business Solutions, Inc.