Sonus Recognized as a Silver Partner in the Genesys Technology Partner
Genesys’ Customer Experience Platform now integrates with the
industry’s most complete SBC portfolio, providing Session Initiation
Protocol (SIP) migration as well as Microsoft Lync and BroadSoft
The Sonus SBC 5110, Sonus SBC 5210, Sonus SBC 7000 and Sonus SBC SWe
(Software edition) Session Border Controllers are all certified for
interoperability with Genesys’ Customer Experience Platform.
The Sonus SBC 1000 and Sonus SBC 2000 Session Border Controllers are
certified for interoperability as media gateways with Genesys’
Customer Experience Platform.
Genesys names Sonus a Silver Technology Partner, aiding Genesys
customers’ ability to enable and secure real-time communications.
Sonus has been positioned in the Leaders quadrant of the “Magic
Quadrant for Session Border Controllers,” published October 21, 2013
by Gartner, Inc.
The Sonus SBC SWe was named an Internet
Telephony UC Product of the Year Winner.
TMC recognized Sonus with the 2014 Excellence in SDN Award for the
industry’s first virtualized SBC architected to support unlimited
scale, the Sonus SBC SWe.
The Sonus SBC portfolio received the Gold Award in the Product Line of
the Year category of the Best
in Biz Awards 2014 EMEA.
WESTFORD, Mass.--(BUSINESS WIRE)--
Networks, Inc. (Nasdaq: SONS), a global leader in securing and
enabling real-time communications, today announced that the Sonus
portfolio of Session Border Controllers (SBCs) is formally certified for
interoperability by Genesys, a leading provider of customer experience
and contact center solutions. Additionally, Sonus is now recognized as a Genesys
Silver Technology Partner.
Sonus’ solutions secure and enable real-time communications across
disparate PBX, contact center platforms and endpoints to help to deliver
an exceptional customer experience. Protecting Voice over Internet
Protocol (VoIP), video and other forms of online collaboration from
interception and fraud so that customer conversations and sensitive
information are secured – especially when handled by remote agents – is
critical for Genesys contact centers and serves as an integral function
of Sonus SBCs. Increased regulatory compliance for those providing
customer services underscores the need for SBC solutions that can manage
and control policy and routes in complex networks while protecting
premise and hosted contact center solutions from Denial of Service (DoS)
Sonus offers a portfolio of virtualized and hardware-based SBCs, scaling
from low session counts serving enterprise branch offices to the
industry’s highest session densities serving large service provider core
infrastructure. Enabling feature-rich multimedia communications and the
ability to integrate Microsoft Lync capabilities into the Genesys
customer experience with the same codebase and management interfaces
allow Genesys customers to gain deployment flexibility, investment
protection and operational efficiencies. Furthermore, Genesys channel
partners gain the ability to source the industry’s broadest portfolio of
SBCs from a single vendor.
“Genesys solutions can be found at the heart of many of the world’s most
exceptional customer service brands. The ability for contact center
customers to now choose a complementary Sonus solution to fit their
customers’ security and migration needs for real-time communications
gives Genesys’ contact center customers a distinct advantage in managing
their end-to-end Quality of Service,” said Mykola Konrad, vice
president, Cloud & Strategic Alliances, Sonus.
For more information about how the Sonus SBC 5210 outperforms
competitive solutions, read the Tolly report here.
to download electronic copies of Sonus’ reference guides: Lync
Enterprise Voice for Dummies, WebRTC for Dummies, SIP
Trunking for Dummies and Session Border Controllers for Dummies.
Sonus Networks, SONS, SBC, Genesys, contact center, DoS, DDoS, network
security, Lync, SIP trunking
About Sonus Networks:
Sonus secures real-time communications so the world's leading service
providers and enterprises can embrace the next generation of SIP and
4G/LTE solutions including VoIP, video, instant messaging and online
collaboration. With customers in more than 50 countries and nearly two
decades of experience, Sonus offers a complete portfolio of hardware-
based and virtualized Session Border Controllers (SBCs), Diameter
Signaling Controllers (DSCs), policy/routing servers and media and
signaling gateways. For more information, visit www.sonus.net
or call 1-855-GO-SONUS.
Important Information Regarding Forward-Looking Statements:
The information in this release may contain certain forward-looking
statements within the meaning of the U.S. Private Securities Litigation
Reform Act of 1995 regarding future events that involve risks and
uncertainties. Although Sonus believes that its expectations are based
on reasonable assumptions, readers are cautioned that these
forward-looking statements are only predictions and are subject to
inherent uncertainties, risks and changes in circumstances that are
difficult to predict. All statements other than statements of historical
facts contained in this report are forward-looking statements. Our
actual results may differ materially from those contemplated by the
forward-looking statements. For further information regarding risks and
uncertainties associated with Sonus' business, please refer to the
"Management's Discussion and Analysis of Financial Condition and Results
of Operations" and "Risk Factors" sections of Sonus' filings with the
Securities and Exchange Commission. Any forward-looking statements
represent Sonus' views only as of the date on which such statement is
made, and should not be relied upon as representing Sonus' views as of
any subsequent date. While Sonus may elect to update forward-looking
statements at some point, Sonus specifically disclaims any obligation to
do so, except as required by law.
Wendy Tullo, +1-972-301-4978
Paul & Partners
Siobhan Nguyen, +1-617-986-5784
Source: Sonus Networks, Inc.