NCR SelfServ 91 serves as first stage of retail network transformation
ABU DHABI, United Arab Emirates--(BUSINESS WIRE)--
The National Bank of Abu Dhabi (NBAD),
UAE’s premier bank, is the first financial institution in the Middle
East to select NCR SelfServ 91, a new hardware platform that will help
NBAD transform its branches and extend its retail banking footprint.
As the latest in branch banking technology from NCR
Corporation (NYSE: NCR), the global leader in consumer transaction
technologies, NCR SelfServ 91 is a modern, sleek, in-branch ATM that can
help migrate low-value transactions from the teller line to
self-service, freeing branch staff to focus on sales and customer
“At NBAD we believe that to be recognised as the World’s Best Arab Bank,
we need to put our customers at the forefront and do the right things,
the right way,” said Abdulla Al Otaiba, Senior Managing Director of
Retail & Commercial - Gulf at NBAD. “NCR’s new branch transformation
technology helps bring tellers and all of their equipment out from
behind the counter and allows them to interact with customers in an open
environment, while retaining the human touch. This helps us to improve
efficiency, enhance customer experience and increase sales.”
When paired with next-generation NCR Interactive
Banker software, SelfServ 91 can complete as much as 90 percent of
typical teller transactions and connect in-branch employees to
server-based software that delivers fast, real-time customer and
transaction data to tablet PCs, freeing employees to roam the branch and
assist customers as they conduct transactions.
“Consumer experience at the bank branch is about to change more
dramatically than it has in more than a generation,” said Habib Hanna,
managing director for South Gulf and Pakistan, NCR. “The roadmap to
branch transformation begins here, and additional software will unlock
even greater capabilities as financial institutions move their
associates into the open to directly interact with consumers and provide
in person assistance, similar to what we experience while shopping or
checking in to the airport.”
The National Bank of Abu Dhabi (NBAD) has one of the largest networks in
the UAE, with an expanding network of 125 branches and cash offices and
more than 585 ATMs across the country. NBAD's growing international
network consists of about 60 branches and offices in 18 countries
stretching across five continents from the Far East to the Americas,
giving it the largest global network among all UAE banks.
Since 2009, NBAD has been ranked consecutively as one of the World's 50
Safest Banks by the prestigious Global Finance magazine, which also
named NBAD the Safest Bank in the Emerging Markets.
NBAD is rated senior long term/short term AA-/A-1+ by Standard & Poor's
(S&P), Aa3/P1 by Moody's, AA-/F1+ by Fitch, A+ by Rating and Investment
Information Inc (R&I) Japan, and AAA by RAM (Malaysia) , giving it one
of the strongest combined rating of any Global financial institution.
A comprehensive financial institution, NBAD offers a range of banking
services including retail, investment and Islamic banking services. NBAD
grows strategically toward its vision to be recognised as the World's
Best Arab Bank.
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 485 million transactions daily across
retail, financial, travel, hospitality, telecom and technology, and
small business. NCR solutions run the everyday transactions that make
your life easier.
NCR is headquartered in Duluth, Georgia with approximately 29,000
employees and does business in 180 countries. NCR is a trademark of NCR
Corporation in the United States and other countries.
Web sites: www.ncr.com,
(1) Based on NCR and industry data and estimates
Rakesh Aulaya, 912.261.954.583
Source: NCR Corporation