The 81-year-old widow worries about those payments and checks her balance online often.
At noon Saturday, Karpe noticed the bank charged her
"How could someone possibly get anything out of the ATM?" Karpe asked, thinking someone withdrew money from her account.
She was right, actually.
Karpe called the
It turns out that every single checking and savings account at the bank was hit with a rogue, computer-generated
So what happened?
"There was a programming error that was made in our operations center here in
The new programming responsible for the glitch was introduced into the system early Saturday morning. The bank became aware of it when one of its employees noticed a strange debit while checking their balance.
It took the processing team about three hours to write a script to reverse all the transactions, Prosseda said.
"Customers, once they learned we were aware of the problem and were going to fix it, they just went on with their day," he said.
No overdraft fees were assessed, and since it happened over the weekend, no checks were returned as a result of insufficient funds.
One of the first things
"No customer data was compromised," Prosseda added.
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