News Column

OMAN - National Bank of Oman Best Customer Service Best Call Centre Best Premium Banking

August 6, 2014



Founded in 1973, National Bank of Oman has been the financial services partner of choice of customers in the Sultanate for more than four decades. Throughout this time, the bank has always understood that the customer is the bedrock of its business and the foundation upon which all of its success has been built.

That is why it has consistently strived to use its unique depth of local knowledge and understanding to deliver an enhanced customer experience year after year. This commitment to service excellence was recognised recently when National Bank of Oman won a number of awards at the Banker Middle East Product Awards Oman 2014. The bank won the awards for 'Best Customer Service,' 'Best Call Centre' and 'Best Premium Banking," in acknowledgement of its commitment to consistently enhancing customer experience through new product and service innovations.

The Banker Middle East Product Awards acknowledge the most successful, innovative and forward- thinking financial services institutions in the region, and are voted on by the magazine's readers. National Bank of Oman was recognised for its exceptional standards of customer service, the outstanding responsiveness of its call centre, and the tailor-made solutions of its Sadara wealth management and private banking division.

National Bank of Oman's Sadara wealth management and private banking division has established itself as the Sultanate's leading premium wealth management centre. Clients have immediate access to a range of services and a dedicated relationship manager. They also benefit from the privacy of Sadara lounges at selected branches, preferential rates on a range of product and access to market-leading investment and insurance products, in addition to brokerage services and exclusive credit cards.

Chief Executive Officer Ahmed Al-Musalmi said, "We are committed to serving our customers with the highest standards of professionalism. To win three awards from the prestigious Banker Middle East magazine is a tremendous honour, and is testament to the commitment and dedication of our talented team to support the realisation of our vision: 'To be the Bank of Choice'.

National Bank of Oman is now firmly focused on the future and ensuring service excellence, remains the hallmark of the bank.

Al-Musalmi concluded, "We are a bank that does not rest on its laurels. We will use these awards as inspiration to continue finding new areas for improvement to ensure we deliver a superior customer experience each and every time a customer interacts with National Bank of Oman."


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Source: Banker Middle East


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