Transition to the
"It's really going to be a huge improvement," Ewing said of the new system, which is part of a statewide network that counties can join to share information with other agencies.
The new system is cloud-based, Ewing said, so there will be a savings in hardware costs, and all of the data storage and backups will be off-site.
Ewing said the county council received the request to switch from
After reviewing that option, however, the decision was made to go with a statewide network that is intended to link all counties in the same way that the state's Odyssey case management system is linking court records statewide.
The data exchange and flexibility of the software is a big benefit, Fox said, along with the ability to access the data from any computer anywhere via the cloud. The current Cisco system is available only on computers that have the software loaded on it.
"The advantage is you only need an Internet connection to get to it," Fox said of the data that will be available. That means that officers can work away from the sheriff's department and the jail, but still have access to records for their investigations.
It is also expected to eliminate a lot of re-typing that goes on, he said, such as when a court issues a warrant and types up the paperwork, which must be walked over to the dispatch center, where it is retyped into a different system.
The jail also prints out a lot of paper, Fox said, but that will go away with new electronic signatures for the booking process, as well as bar-coding for inmates and the property room, where evidence is now tracked manually with pencil and paper.
As for deputies in their police vehicles, they can access the mobile database and will have access to more information that dispatchers may not have time to broadcast, such as criminal histories on suspects or situational awareness for tactical decision-making.
McMullen said that dispatchers only broadcast limited information in quick, precise burst of info. However, the information system may store additional remarks about a person or location that will be helpful to an officer responding to the scene.
The cost for 911 dispatch to move to the Interact CAD software is about
There is no defined go-live date for the
"That takes the guesswork out of it for the dispatchers," McMullen said, and is much faster than the old method of looking at a map to see what fire station is closest. "The system will be programmed to make specific recommendations calls for different units based on the need of that incident. That's why CAD is so vital. It gives dispatchers the information they need."
The jail management system will also help
McMullen agreed with Ewing that though the current technology has worked for several years, but it is time for an upgrade that will connect the county to a statewide network. The current system has been experiencing glitches as well, and the dispatchers rely on the information database to send the right people to respond to the right place at the right time.
"The CAD makes a tough job, a stressful job, in dispatch a little less stressful," he said.
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