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United States : SOLARWINDS offers enhanced support for AVAYA VOIP users

August 28, 2014

IT management software provider SolarWinds has unveiled the latest version of business-critical VoIP monitoring and troubleshooting solutions to offer enhanced support for Avaya VOIP users.

Vice president of product management at SolarWinds, Chris LaPoint, said the latest version of the VoIP & Network Quality Manager identifies common VoIP issues between two IP phones and correlates them to fundamental network performance, "empowering Avaya voice engineers to address the source of call issues quickly and maintain optimal performance of their business-critical communication systems."

He added that the proactive VoIP quality of service management solution adds strong support for Avaya-brand solutions.

LaPoint said : "When important conference calls drop or have static and shaky audio, productivity and actual business transactions may be at risk, so IT pros are on the hook to resolve these issues fast. But they can't fix anything without knowing where or what the problem is, and end users can seldom replicate the actual disturbance they encountered. With SolarWinds VoIP & Network Quality Manager's powerful VoIP and call quality monitoring, voice engineers can quickly view critical VoIP performance metrics alongside key network performance metrics, giving them instant visibility into what is causing poor call quality without the guesswork."

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Source: TendersInfo (India)

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