News Column

Outsourcing, Key to Technology Development, Says Expert

August 28, 2014

Emma Okonji



Technology companies involved in data management and computing solutions have been advised to as a matter of urgency, consider technology outsourcing of their key operations in order to achieve business sustainability and continuity.

Chief Executive Officer of Wragby Business Solutions and Technologies, Mr. Gbenga Iluyemi who gave the advice in Lagos during an interview with THISDAY, said outsourcing has become a new trend globally that would drive technology development. According to him, outsourcing would help technology companies cut down on their operations to a sizable level that would enable them concentrate on their core business.

Iluyemi who spoke on the implications of the planed withdrawal of Microsoft from supporting Windows Server 2003 with effect from July 2015, stressed the need for technology companies to see the move as a better opportunity to outsource the upgrade and migration of their applications that are currently running on the Microsoft platform to competent technology solution and service providers. This, he said would enable them concentrate fully on their core business. He said should technology companies in Nigeria adopt outsourcing as it is being done globally, it would increase efficiency and boost returns on investments.

He explained that Microsoft, which is a global company, understood the importance of outsourcing, hence it empowered its certified partners to deal directly with technology companies that use Microsoft software solutions, by providing them with support mechanisms for all Microsoft products and solutions. "Microsoft has a policy to encourage its certified partners to address challenges of its customers, instead of Microsoft providing such support directly. That is the essence of partnerships that Microsoft has with several organisations and we are one of the certified partners of Microsoft," Iluyemi said.

"The new trend in the technology space is outsourcing and this helps organisations to concentrate on their core businesses and increase productivity. Now company will decide whether it is economical to use their in-house Information Technology (IT) personnel to perform certain duties or allow experts with the right solution to carry out the duty. Most companies prefer to outsource most of their jobs, especially the ones that need professional technical skills. The age of trial and error is gone and things are done professionally because no organisation wants to experience downtime in the business, hence the need for outsourcing," Iluyemi added.

Addressing the issue of trust and likely breach of contract during outsourcing, Iluyemi said: "There are issues with trust and mistrust when it comes to outsourcing, but that has not hindered the benefits of outsourcing because there is always

terms and conditions and memorandum of understanding signed between both parties." Again there is non-disclosure agreement that is always signed and and all these, signed agreements compel both parties to respect the signed agreement, he said.

In line with global trend, telecommunications companies in Nigeria have also embraced outsourcing, as call centres of most telecoms companies are currently being managed by a third party through outsourcing.


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Source: AllAfrica


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