Digital experiences and functionality that allow cardmembers to be in
control of their accounts.
Cardmembers can monitor account activity, pay bills, receive
alerts, and earn and redeem rewards at their convenience.
U.S.-based Customer Care Centers where there is always a live person
to help 24/7.
Discover cardmembers are served by thousands of committed
employees in Lake Park, Utah; Phoenix, Arizona; New Albany, Ohio;
and New Castle, Delaware.
Free FICO® Credit Scores to give cardmembers information
they can use to stay on top of their credit.
Discover is the first major credit card issuer to provide free FICO® Scores
directly to its cardmembers on their monthly statements and
online. In addition to the scores, Discover provides key factors
explaining what may have influenced a score.
The new flagship Discover it Card with a unique set of features built
upon the pillars of fairness, safety, generous rewards, flexibility
and live customer service.
The features of the Discover it Card include no annual fee, no APR
increase because of late payments, the option to pay bills online
or by phone until midnight Eastern time, and an automatic 1% Cashback
Bonus® on all purchases with revolving categories that change
each quarter when you sign up for 5%
A new shopping experience known as Discover Deals.
Discover Deals makes it easy to shop, save and earn extra rewards
from popular brands in stores or online. Cardmembers can find
deals on their phones, tablets or computers to receive instant
savings at checkout, statement credits and extra rewards.
RIVERWOODS, Ill.--(BUSINESS WIRE)--
Discover (NYSE:DFS) has achieved the highest customer-satisfaction
ranking among U.S. card companies, tying for top honors in the 2014 J.D.
Power U.S. Credit Card Satisfaction StudySM, which was
Discover is one of only two companies to achieve the top ranking since
the study was initiated in 2007.
“As we seek to help cardmembers achieve brighter financial futures,
Discover aims to make every single customer interaction a positive one,”
said David Nelms, chairman and CEO of Discover. “We are so grateful for
the honor of serving our cardmembers and for the recognition they’ve
bestowed upon the 14,500 Discover employees who are committed to
providing them with the bestproducts and services possible every
Customer satisfaction is part of Discover’s DNA. The Discover Card was
introduced in 1986 as the first cash rewards credit card with no annual
fee. Discover’s continued focus on its customers drives offerings and
enhancements designed to help cardmembers get the greatest value from
their cards and manage their credit, including:
About J.D. Power
AboutMcGraw Hill Financial
Discover Financial Services (NYSE: DFS) is a direct banking and payment
services company with one of the most recognized brands in U.S.
financial services. Since its inception in 1986, the company has become
one of the largest card issuers in the United States. The company issues
the Discover card, America’s cash rewards pioneer, and offers home
loans, private student loans, personal loans, home equity loans,
checking and savings accounts, certificates of deposit and money market
accounts through its direct banking business. It operates the Discover
Network, with millions of merchant and cash access locations; PULSE, one
of the nation’s leading ATM/debit networks; and Diners Club
International, a global payments network with acceptance in more than
185 countries and territories. For more information, visit www.discover.com/company.
Discover Media Relations
Jon Drummond, 224-405-1888
Source: Discover Financial Services