Industry Analysts, Strategic Partnerships and Leading Global
Organizations Selecting Genesys Underscore Growth in Cloud Business for
“This award and the overwhelming customer interest in our Cloud solutions are clear signs of our Cloud leadership,” said
Customers Pick Cloud Solutions from Genesys
This award comes on the heels of several successful cloud deployments and selections by organizations including Airbnb, AstraZeneca, GameStop, Maximus, Outrigger, Red Hat, VIP PetCare, ZoomSystems and the world’s leading apparel and footwear brand. Cloud solutions from Genesys have been proven to increase call center efficiency and decrease costs across verticals such as government, banking, retail, hospitality, pharmaceuticals and transportation.
What Customers are Saying About Genesys Cloud-Based Solutions
“Things are working. They’re working across the brands—not just for one brand. There are a few things we want from an IVR partner. We want to improve our ROI. We want positive customer experiences. We want to improve automation. Those are the three key markers for us, and the reasons we went to Genesys. And they proved it to us through the interactive voice response systems [IVR].”
“With Genesys, we have more visibility to our customers and their needs. We are able to think strategically and break out of silos, concentrating on consistent, excellent customer experiences around the world. Getting the system implemented was easy and we look forward to continuing our collaboration with Genesys.”
“With Genesys we now have remote agents logging in virtually as if they were in a call center. Walking through issues and quickly helping agents in the field was the most attractive to us and Genesys delivers that.”
Genesys drew top scores from
For more information about Genesys cloud solutions, please visit www.genesys.com/solutions/cloud.
For more on customer interactions from the Cloud, please join
Genesys is the market leader in multi-channel customer experience (CX) and contact center solutions in the cloud and on-premises. We help brands of all sizes make great CX great business. The Genesys Customer Experience Platform powers optimal customer journeys consistently across all touchpoints, channels and interactions to turn customers into brand advocates. Genesys is trusted by over 4,500 customers in 80 countries to orchestrate more than 100 million digital and voice interactions each day. Visit us at www.genesys.com or call us at +1.888.436.3797.