News Column

Accenture Releases Enhanced Human Services Software for Government Agencies

August 26, 2014

Supports caseworker efficiency and single citizen applications for multiple assistance programs

ARLINGTON, Va.--(BUSINESS WIRE)-- Accenture (NYSE:ACN) has released version 6.1 of its Human Services Software Suite, enhancing its capabilities to support state agencies’ modernization of eligibility systems, integration across programs and compliance with federal requirements including the Affordable Care Act.

The Accenture Human Services Suite, including Accenture’s Public Service Platform, Citizen Self-Service Portal and Benefits Management System, was first launched in 2009 to help public sector agencies move to integrated approaches for eligibility determination and renewal of citizen services while controlling management and technology costs.

Version 6.1 features enhancements to the online applications for Medicaid, Temporary Assistance for Needy Families and the Supplemental Nutrition Assistance Program. It also updates the portal for hospital workers and enhances “no-touch processing” functionality, the ability to process benefits applications without case worker involvement. New features include increased use of dynamic questions in the application process and provide citizens with greater flexibility to apply for multiple programs for each individual in a household. Built-in interfaces to the federal data services hub enable real-time eligibility determination.

“This software suite fills a technology gap in the market, helping government agencies address their most pressing needs and achieve compliance at speed,” said David McCurley, global managing director of Accenture’s public sector software business. “The broad capabilities of our software are helping states move forward with integration of health and human services and become better prepared for the future with technology that provides greater flexibility and interoperability.”

The Human Services suite is regularly enhanced to enable human service agencies to more effectively modernize or replace legacy eligibility systems on flexible timelines. Agencies can deploy the complete suite to fully replace their legacy systems, or choose components as needed to upgrade their functionality in a phased manner. Health and human service agencies in Kansas, Iowa and Ohio are using the Accenture software to modernize their human services eligibility systems, deploying integrated tools, processes and self-service options to better address citizen needs.

Learn more about Accenture’s Human Services Software Suite and Delivering Public Service for the Future.

About Accenture

Accenture is a global management consulting, technology services and outsourcing company, with more than 293,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$28.6 billion for the fiscal year ended Aug. 31, 2013. Its home page iswww.accenture.com.

Accenture Software combines deep technology acumen with industry knowledge to develop differentiated software products. It offers innovative software-based solutions to enable organizations to meet their business goals and achieve high performance. Its home page is www.accenture.com/software. The homepage for Accenture Health and Human Service Software is www.accenture.com/hhssoftware.







Accenture

Joe Dickie, + 512 694 6422

joseph.r.dickie@accenture.com

Source: Accenture


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