Information technology is a large field and there are a number of areas you can specialise in, the two major ones being software or hardware.
IT support specialists need to be fairly strong in both areas as you will come across mixed platforms and environments. This ranges from software installations and support, hardware installation and support, internet support and networking - cable and wireless.
Call-out specialists are expected to be knowledgeable, patient and good listeners. You also need to be professional, friendly, approachable, courteous and smart. You need to be willing to learn and able to adapt to change.
You need to learn how to interact with people - this might not come easily to a lot of IT geeks, who often find managing technology less complex than people.
Qualifications needed: Many companies require a degree in computer science or a computer-related field for IT support jobs.
Specialists with university degrees can command higher salaries and have a better chance of advancing to higher positions, such as support services manager.
Continuing education is essential for IT support workers because the field is always expanding and changing almost daily.
Where to train: Any reputable IT training college or institute. Some speciality courses like MCSE, CCNA, MCDA, MCITP, and Comptia can be studied without having to go to a formal institute. However, you will be required to write the qualifying exams at an official accredited exam testing centre, for example, the Prometric Testing Centre.
Expected earnings: Salaries will depend on your qualification and experience, together with the nature of support needed. They can range between R9 000 and R25 000 a month.
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