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Provision of Information Technology and Telecommunication Services for the United Nations Headquarters in New York and the Regional Offices.

August 23, 2014



Prequalification are invited for Provision of Information Technology and Telecommunication Services for the United Nations Headquarters in New York and the Regional Offices. The Office of Information and Communications Technology (OICT) of the United Nations seeks vendors to supply outsourced contractual services in the area of Information Technology and Telecommunications. These contractual services will be in the form of both staff augmentation and performance based models. Services will need to be provided at the following locations: New York, Valencia, Brindisi, Geneva, Vienna, Nairobi, Bangkok, Santiago, Beirut, Addis Ababa, and Entebbe. Vendors must demonstrate they can supply services on sites or remotely if appropriate in all locations as a mandatory requirement to qualify for an award. In order to achieve the global coverage required by the United Nations vendors will be allowed to bid in a combined or consortium arrangement. Vendors are highly encouraged to bid as a Master Service Integrator who will manage and deliver the services through a network of strategic partners (consortiums subcontractors etc). The United Nations will be issuing multiple awards to cover the following four categories of service: (1) Application Services: - Application design, development, implementation, testing, maintenance, 3rd level support, ERP (SAP R3), ECM, data warehouse and BI, remote access. (2) IT Support: - Personal computing support - computer hardware/systems, printing, email, and social collaboration - Data center management - data storage, server hosting, farm hosting, and application hosting - IT Management - IT architecture, IT security, project management, IT performance management, IT portfolio management, vendor relationship, business relationship, DRBC, technical planning and documentation, and service desk. (3) Communications - Network services, network operations, telecom infrastructure, video conferencing, mobile communications, and telephone (IPT). (4) Geographic Information Systems (GIS). Each of the above categories will include services under the staff augmentation and performance based models. Staff augmentation is considered to be resources provided at a predetermined rate, and performance based services where the vendor is responsible for achieving complete deliverables through a set of measurable outcomes and their performance measured against agreed Key Performance Indicators (KPIs) and milestones under each deliverable. Detailed lists of tasks and functions for each category, including service definitions and KPIs for performance based models, will be provided in the Request for Proposal (RFP) at a later stage. Category tasks will be classified in the RFP as mandatory or not, and vendors must demonstrate their ability to provide all mandatory items in a category and 80% of all other category items in order to qualify for an award.

Major organization : UNITED NATIONS PROCUREMENT DIVISION (UNPD)

Address : Attn : Attention of: Mohammad Islam 380 Madison Avenue 2nd Floor New York, NY 10017

Country :United States

Email : islam17@un.org

Tender notice number : EOIMI10063

Notice type : Prequalification

Open date : 2014-09-10



Tender documents : T23559470.pdf


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Source: TendersInfo (India)


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