The majority, 57 percent, have nowhere near the same performance
information about their content systems as they do for transactional
More than 40 percent noted a system outage or slowdown would cause
serious disruption within 1 hour; and 29 percent admitted “it was down
to luck that they had not had a major content system outage”.
For the nearly 50 percent that could make an estimate of downtime
costs in the past twelve months, half said more than $50,000.
Only 32 percent have specific, measured SLAs for uptime.
ECM systems critical to business operations, majority don’t have
needed performance insight
The business-criticality of enterprise content management applications
is increasing, with 80 percent believing they are just as critical as
transactional systems, according to a new survey sponsored by Reveille
Software™. Executed by AIIM to a cross-section of ECM professionals, the survey
reveals how content systems are vital in today’s business and how IT
departments are measuring service levels.
“The survey exposed a major gap in the management of ECM applications,”
said Dave Gibson, COO of Reveille.
“Organizations recognize that these applications are critical to their
business operations and failure or downtime can have significant cost
implications, however there is little being done to optimize the
applications and get ahead of potential issues.”
Key survey findings include:
“It was surprising to find how few organizations have formal processes
in place to monitor, manage and report on the health of their ECM
applications,” said Doug Miles, Market Intelligence Director of AIIM.
“There is an obvious need to audit these business-critical content
systems and their SLAs, and deploy ECM-specific application management
solutions to provide insight and measurement against these significant
Reveille addresses visibility requirements by managing the ECM platform
and actual end-user transactions. Out-of-the-box tests, metrics, alerts
and reports ensure service level attainment, operational efficiency and
reduce time to resolution.
Large and mid-size organizations represented 67 percent of the 282
survey participants that were from a cross section of industries
including finance, energy, government and more. A white paper, “Managing
and Monitoring Business-Critical Content and Capture Applications,” can
be downloaded at ReveilleSoftware.com/aiim-wp.
Reveille recently announced monthly
subscription pricing for its application management solutions, which
support the following ECM applications: EMC® Captiva®, EMC® Document
Sciences xPression®, EMC® Documentum®, IBM® Content Manager, IBM®
FileNet® P8, Kofax, and Microsoft® SharePoint®.
About Reveille Software
Reveille Software™ enables clients to manage business critical content
by helping IT find issues first and fix them fast. Built for enterprise
content management (ECM), document capture, and enterprise file sync &
share (EFSS), Reveille proactively identifies, diagnoses and repairs
issues automatically while preventing downstream errors. With
sophisticated end user reporting and dashboards, business and IT
managers gain deep insight to make better decisions and improve overall
performance.Unlike other application performance management
solutions, Reveille’s unique ECM focus and easy-to-use, pre-configured
wizards installs in days and is simple to maintain. Based in Atlanta,
Ga. and founded in 2000, Reveille Software is used by more than 400
organizations, including 200 Fortune 500 companies. For more
information, visit ReveilleSoftware.com.
EMC, Document Sciences, xPression, Documentum and Captiva are registered
trademarks of EMC Corporation in the United States and other countries.
All other trademarks are the property of their respective owners.
Whitney Boudreaux, 770-642-2727 x305
Source: Reveille Software