This patent application has not been assigned to a company or institution.
The following quote was obtained by the news editors from the background information supplied by the inventors: "People often require assistance when performing certain tasks. They may seek assistance from agents, where they interact with the agents using a medium such as textual chats; voice chats, e.g. over a telephone network, a cellular network, a Voice over Internet Protocol (IP) (VoIP) network, etc.; an online forum; a social network; and so on. Such assistance may be requested in connection with purchasing specific items, inquiring about items, troubleshooting issues they face, and so on.
"In these interactions, individuals might share information related to their personal life with the agents. It would be advantageous if such information could be used to understand the persona of the individual better and build a profile of them, for example to tailor the interactions and/or services and products which may be offered to the individual."
In addition to the background information obtained for this patent application, VerticalNews journalists also obtained the inventors' summary information for this patent application: "Embodiments of the invention relate to managing user interactions and, more particularly, to performing analysis on data generated by user interactions. Embodiments of the invention use text mining to extract personal information of users from user interactions automatically. A topic model is used to reduce the number of dimensions required to represent the text, yet all the information of interest is highly pronounced. This enables a lower dimensional representation of the data leading to significantly faster computations.
BRIEF DESCRIPTION OF THE DRAWINGS
"FIG. 1 is a block schematic diagram showing an architecture used to extract personal information about a user from user interactions according to the invention;
"FIG. 2 is a block schematic diagram showing an analyzer configured for automatically extracting personal information of users from user interactions using a text-mining method according to the invention;
"FIG. 3 is a flow diagram showing a process for topic modeling according to the invention;
"FIG. 4 is a flow diagram showing a process for automatically extracting personal information of users from user interactions using a text-mining method according to the invention;
"FIG. 5 is an example of identification of user's specific personal topics based on chat data according to the invention;
"FIG. 6 is a block schematic diagram showing the identification of a user's personal information topic based on text data according to the invention;
"FIG. 7 is a block schematic diagram showing user identification according to the invention; and
"FIG. 8 is a block schematic diagram showing a machine in the example form of a computer system within which a set of instructions for causing the machine to perform one or more of the methodologies discussed herein may be executed."
URL and more information on this patent application, see: Hegde, Darshan; Adusumilli,
Keywords for this news article include: Patents.
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OCTOBER 31, 2014
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