News Column

Patent Issued for Remote System and Remote Operation Method for Terminal

August 19, 2014



By a News Reporter-Staff News Editor at Information Technology Newsweekly -- A patent by the inventor Sugaya, Shunji (Tokyo, JP), filed on June 9, 2011, was published online on August 5, 2014, according to news reporting originating from Alexandria, Virginia, by VerticalNews correspondents.

Patent number 8799398 is assigned to OPTiM Corporation (Saga, JP).

The following quote was obtained by the news editors from the background information supplied by the inventors: "In recent years, various services have been provided for users by connecting portable terminals connected with a web server and the like through a public line network. In particular, advanced services, which have been provided for personal computers conventionally, has become possible to provide for mobile phones by the appearance of smart phones (highly functional mobile phones).

"In addition to services provided from servers, smart phones themselves have various functions. However, it often takes time for users to become familiar with all the functions. For example, even if a smart phone has functions as a user desires, the problem where the user cannot utilize the functions has been presented because the user is not sure how to set up the functions.

"Then, in order to maximize the use of such advanced web services and the high functionality of a smart phone, users need to know the operation of configuration and the functions of a smart phone. In addition, if users who are not used to operation configuring their own terminals for the first time, configuration information that should not be deleted may be actually deleted, or inappropriate configuration may be set to cause an error.

"For approaching such problems, there has been a known method of remotely supporting (maintaining) a user's terminal from a system to remotely configure the user's terminal and to remotely guide the user of the terminal. For example, the patent document 1 discloses that a server side requires the screen information of each client to be supported and constantly displays a list of this screen information on the server to promote the efficiency of supporting and monitoring a client."

In addition to the background information obtained for this patent, VerticalNews journalists also obtained the inventor's summary information for this patent: "An objective of the present invention is to provide a remote system and a remote operation method, being capable of starting a remote service promptly and completing remote operation immediately for a user.

"According to a first aspect of the present invention, a remote system includes: a terminal; a remote terminal remotely operating the terminal; and a remote server. In the remote system,

"the remote server includes

"a data acquisition module acquiring data on the remote request in response to a remote request from the terminal, the data being stored in the terminal, and notifying the remote terminal,

"the remote terminal includes

"an operation receiving module receiving remote operation from a remote operator, the remote operation corresponding to remote request sent from the terminal, and sending the remote operation to the remote server, and

"the remote server also includes

"a command sending module sending remote operation received from the remote operator to the terminal, as a command for conducting not remote operation by sharing a screen from the remote terminal to the terminal but operation corresponding to remote request from the terminal.

"According to the first aspect of the present invention, the remote server acquires data on the remote request in response to remote request from the terminal, the data being stored in the terminal, and notifies the remote terminal. The remote terminal receives remote operation from a remote operator, the remote operation corresponding to remote request sent from the terminal, and sending the remote operation to the remote server. The remote server also sends remote operation received from the remote operator to the terminal, as a command for conducting not remote operation by sharing a screen from the remote terminal to the terminal but operation corresponding to remote request from the terminal.

"Therefore, a command that conducts operation corresponding to remote operation achieves the remote system, which achieves a remote system without sharing a screen in real time. According to this remote system, the amount of data processing is reduced, leading the load of each terminal and the data traffic to decrease, so as to start a remote support service promptly and complete remote operation immediately for a user.

"The first aspect of the present invention is a category of a remote system, but the categories of a remote operation method and a program of the same have similar functions and effects.

"According to the second aspect of the present invention, in the remote system according to the first aspect of the present invention, the terminal includes

"a phase display module displaying, where remote operator's remote operation corresponding to the remote request is reflected in the terminal based on a command sent from the command sending module, a user interface to help a user who operates the terminal to conduct operation corresponding to the remote request by her or himself, in a phased manner on the terminal.

"According to the second aspect of the present invention, the remote server acquiring data in response to remote request from the terminal, the data being stored in the terminal, and the remote terminal receives remote operation from a remote operator, the remote operation corresponding to remote request sent from the terminal. The remote server also sends operation received from the remote operation to the terminal, as a command for conducting operation corresponding to remote request from the terminal. The terminal displays a user interface to help a user who operates the terminal to conduct operation corresponding to the remote request by her or himself, in a phased manner on the terminal, where remote operator's operation corresponding to the remote request is reflected in the terminal based on this sent command.

"As a problem, in the first aspect of the present invention, the method of executing a command by merely sending the command from a server to a user terminal leads the execution to terminate without user's awareness of the operation method. For example, when it is a command related to configuration of the terminal, a user has no chance to learn the configuration operation method. In this case, the user cannot set the configuration by her or himself, when the user attempts to set a similar configuration again. Furthermore, multiple phased operations may be required to reach only one configuration to a user terminal. In this case, the user has to understand all of these phased operations to complete configuration.

"In the second aspect of the present invention, the remote server receives remote request from the terminal, complete to reflect the remotely requested operation by a command corresponding to this remote request, displays a user interface in a phased manner for setting this configuration the terminal, thereby enabling a user who operates the terminal to learn how to conduct the remotely requested operation. Especially, when the operating system (hereinafter referred to as 'OS') of a plurality of terminals are the same, the command itself for setting by remote operation may be the same even if the manufacturer of the terminal of which is different. However, only screen information to be displayed may vary from the manufacturer of the terminal. The second aspect of the present invention is effective for this case.

"The second aspect of the present invention is a category of a remote system, but the categories of a remote operation method and a program of the same have similar functions and effects.

"According to the third aspect of the present invention, in the remote system according to the first aspect of the present invention, the remote server includes

"a screen information acquisition module acquiring at least any one of an image ID and a character from the terminal, the image ID and the character, both corresponding to screen information of the terminal, and

"a terminal information output module displaying an image corresponding to any one of the acquired image ID and the acquired character on the remote terminal.

"According to the third aspect of the present invention, the remote server acquires at least any one of an image ID and a character from the terminal, the image ID and the character, both corresponding to screen information of the terminal and displays an image corresponding to at least any one of the acquired image ID and the acquired character on the remote terminal.

"Therefore, the remote server can display screen information of the terminal on the remote terminal. In this case, the screen information itself of the terminal is not sent and received, but display process of a correspondence image is executed by sending and receiving an image ID and a character. This leads data traffic between the terminal and the remote server to be reduced so that support time loss can be avoided. Thus, the simulation of real-time screen sharing can be conducted. Even in the situation of this reduced data traffic, the remote terminal side can check whether or not the phase display of a user interface that has been displayed on the terminal in a phased manner is performed.

"The third aspect of the present invention is a category of a remote system, but the categories of a remote operation method and a program of the same have similar functions and effects.

"According to a fourth aspect of the present invention, in the remote system according to the third aspect of the present invention, where the screen information acquisition module cannot acquire an image ID corresponding to screen information of the terminal, an image itself corresponding to an image ID that cannot be acquired is acquired from the terminal, and

"the terminal information output module uses pattern data preliminarily stored in a remote server and an image acquired from the terminal to display an image corresponding to screen information of the terminal on the remote terminal.

"According to a fourth aspect of the present invention, where the screen information acquisition module cannot acquire an image ID corresponding to screen information of the terminal, an image itself corresponding to an image ID that cannot be acquired is acquired from the terminal, and pattern data preliminarily stored in a remote server and an image acquired from the terminal are used to display an image corresponding to screen information of the terminal on the remote terminal.

"Therefore, for example, even if an image ID is not registered in the support server 100 for a new terminal, an image itself that is being displayed on the terminal can be acquired and displayed on the remote terminal.

"The fourth aspect of the present invention is a category of a remote system, but the categories of a remote operation method and a program of the same have similar functions and effects.

"According to the fifth aspect of the present invention, in the remote system according to the first aspect of the present invention, the terminal includes an screen information sending module sequentially sending image data of a screen shot to the remote server, the screen shot being displayed on the terminal,

"the remote server includes a screen information forwarding module receiving the sent image data and forwarding the image data to the remote terminal, and at a predetermined time, by starting the screen information sending module and the screen information forwarding module, and by sharing an screen in real time from the remote terminal to the terminal, a full remote system conducting remote operation is executed to stop a process of the command sending module.

"According to the fifth aspect of the present invention, the terminal sequentially sends image data of a screen shot to the remote server, the screen shot being displayed on the terminal, the remote server receives the sent image data and forwarding the image data to the remote terminal, and at a predetermined time, the screen information sending module and the screen information forwarding module switch over to the full remote system.

"Therefore, according to a data communication situation or the like of the remote system, the remote service can be provided by switching over to the full remote system that shares a screen in real time.

"The fifth aspect of the present invention is a category of a remote system, but the categories of a remote operation method and a program of the same have similar functions and effects.

"According to the sixth aspect of the present invention, the remote system according to the first aspect of the present invention further includes a logging module, where the operation receiving module detects remote operation for preliminarily associated prohibition data or prohibited remote operation, logging the remote operation in the remote terminal or the remote server.

"According to the sixth aspect of the present invention, where remote operation for preliminarily associated prohibition data or prohibited remote operation is detected, the remote operation is logged in the remote terminal or the remote server.

"Therefore, when data is improperly operated through remote operation or in the case of erroneous operation, a log can be logged.

"The sixth aspect of the present invention is a category of a remote system, but the categories of a remote operation method and a program of the same have similar functions and effects.

"According to a seventh aspect of the present invention, in the remote system according to the second aspect of the present invention, the configuration phase display module includes a redisplay module redisplaying the user interface that was displayed in a phased manner in response to user's operation of the terminal.

"Accordingly, a user who owns a terminal can redisplay the user interface that was displayed in a phased manner before.

"The seventh aspect of the present invention is a category of a remote system, but the categories of a remote operation method and a program of the same have similar functions and effects.

"The present invention can provide a remote system and a remote operation method, being capable of starting a remote service promptly and completing remote operation immediately for a user."

URL and more information on this patent, see: Sugaya, Shunji. Remote System and Remote Operation Method for Terminal. U.S. Patent Number 8799398, filed June 9, 2011, and published online on August 5, 2014. Patent URL: http://patft.uspto.gov/netacgi/nph-Parser?Sect1=PTO1&Sect2=HITOFF&d=PALL&p=1&u=%2Fnetahtml%2FPTO%2Fsrchnum.htm&r=1&f=G&l=50&s1=8799398.PN.&OS=PN/8799398RS=PN/8799398

Keywords for this news article include: OPTiM Corporation, Information Technology, Information and Data Traffic.

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Source: Information Technology Newsweekly


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