The patent's assignee for patent number 8799056 is
News editors obtained the following quote from the background information supplied by the inventors: "In the field of Information Technology (IT), service request management is workflow and processes applied in the reception and execution of service requests by a service provider. Generally, a client's software service demand is unevenly distributed. For example, the number of software service requests fall drastically over certain months of a year and rise sharply over certain other months of the year.
"Conventionally, clients pay on a fixed time basis for obtaining software services based on terms and conditions predefined in a Service Level Agreement (SLA). Further, clients usually make payments on a fixed rate basis for software service requests of varying severity levels. Severity level defines a software service request's characteristic in terms of complexity and urgency of the service. The practice of using a fixed rate basis for software service requests leads to ineffective resource utilization, difficulties in capacity planning and unproductive demand management.
"Consequently, there is need for a system and a method for providing a variable pricing scheme for software service requests, thereby enabling clients to pay in accordance with a `pay per use` model rather than a fixed payment model. Further there is need for a method that would enable client to reduce their costs corresponding to software service requests by absorbing seasonal and event based fluctuations in volume of service requests generated."
As a supplement to the background information on this patent, VerticalNews correspondents also obtained the inventors' summary information for this patent: "A method and system for pricing software service requests is provided. In an embodiment of the present invention, the software service requests are priced using a variable pricing scheme on a per service request basis.
"In various embodiments of the present invention, the method includes entering input details corresponding to a client's software services usage data. Further, the method includes computing a price per software request to be charged to the client. Thereafter, an optimal staffing scheme is computed corresponding to the one or more software services.
"In an embodiment of the present invention, the method comprises calculating a floor price per software request for each severity level of the request.
"In various embodiments of the present invention, a price per software request is computed by calculating a cost per ticket for each severity level and assigning a margin for each severity level in the order of increasing severity. Subsequently, price per software service request is calculated for each severity level using the corresponding margin.
"In an embodiment of the present invention, a system for pricing one or more software service requests is provided. The system comprises a cost calculator configured to calculate a general cost for a software service request and a floor price calculator configured to calculate a floor price for each severity of software service request using the general cost. Further, the system comprises a price calculator configured to calculate price per software service request. Additionally, the system comprises a staffing scheme calculator configured to estimate an optimal staffing scheme for servicing the one or more software service requests.
"In various embodiments of the present invention, the system includes a ceiling price calculator configured to calculate a maximum price charged from a client for servicing a maximum number of software service requests. Moreover, the system includes a variable price calculator configured to calculate a price for servicing a number of software service requests greater than a minimum number of service requests corresponding to a floor price."
For additional information on this patent, see: Kunjur, Vishnuraj; Shaji, Mathew; Jain,
Keywords for this news article include: Software,
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