News Column

Dubai Metro passengers stranded for hours after breakdown

August 12, 2014



Photo tweeted by @pinark_kaya

Thousands of commuters were left stranded on Tuesday after a Dubai Metro train came to a standstill between stations during rush hours due to a technical glitch.

The Roads and Transport Authority (RTA) temporarily suspended services on part of the Red Line and posted on Twitter: "Dubai Metro stations between Business Bay & Union are non operational both ways due to technical issue all other stations are operational."

Frustrated travellers on their way home from work tweeted photos of the chaos at the station with some complaining that they were stuck waiting for buses for hours. According to those on board, the train broke down at around 6.45pm between Al Karama and Al Jafiliya metro stations.

A passenger tweeted: "Metro drove over something & half the lights went out, we’ve been asked to leave the train & all other trains aren’t moving."

The RTA said alternative shuttle buses were available at the affected stations.



Photo tweeted by ?@GugziiBugzii

But metro users tweeted their anger at the lack of service.

"Waiting at the WTC metro/bus station for the past 45 mins but didn’t see any bus! Big time mismanagement!" said one, while another tweeted: "After a long day of stressful work this is what you will got.. Stuck in the #metrostation for more than 3 hours @RTA_Dubai"

"The RTA apologize for any inconvenience the team are working hard to bring the service back," the RTA added on Twitter.

Update: Dubai Metro service resumed at about 10pm. The RTA tweeted confirmation: “Dubai Metro service on the Red Line is back to normal after a disruption from the Business Bay station to the Union Square station on both directions due to a technical defect where the metro operator has immediately handled, fixed the defect and restored the service. We apologize to the metro users about this unforeseen technical defect.”


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Source: Seven Days (United Arab Emirates)


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