News Column

AVST Addresses Communications Technology Trends in Healthcare Industry

August 12, 2014



FOOTHILL RANCH, CA -- (Marketwired) -- 08/12/14 -- For healthcare organizations to continue to succeed in the new digital world, they must adopt strategies that connect modern technologies to existing systems, according to a recent report from PricewaterhouseCoopers (PwC). Key among these advanced technologies is mobility. In fact, the PwC report stated that "the future of healthcare is mobile."

The ability to securely implement mobile strategies in existing IT environments has been challenging for the healthcare industry, but Applied Voice & Speech Technologies, Inc. (AVST) is addressing these concerns head-on with software-based solutions that deliver a roadmap to the future. "We are seeing the mobility trend across the board with our healthcare customers," said Denny Michael, Vice President of Marketing for AVST. "Healthcare organizations are adopting mobile strategies while carefully weighing security issues and investments in existing technologies."

For more than three decades, AVST has been entrenched in the healthcare industry, providing best-of-breed mobile, voice and business process communications solutions. To date, more than 1,600 hospitals, clinics and medical organizations worldwide have adopted AVST's applications, making AVST a top Unified Communications (UC) solution provider in the healthcare industry. Among this growing list of healthcare organizations are three of the top 10 hospitals in the United States, as ranked by U.S. News & World Report.

AVST's flagship product, CX-E, offers the most interoperable UC platform on the market with a mobile personal assistant, Atom™, that supports the highly mobile nature of healthcare staff and doctors that exists today. Atom is a next-generation speech-enabled personal assistant that allows users to manage messages, schedules, calls and availability from anywhere, all with their voice. Location-based services allow Atom to determine whether a physician has arrived at the hospital, office or somewhere in between -- and deliver calls to the optimal device. Atom connects to email, contacts and calendar to deliver unified messaging, contact dialing and calendar management.

As an example, when Sharp HealthCare was seeking mobility with a unified messaging solution to streamline its communications processes, the San Diego-based provider turned to CX-E and Atom. Physicians and staff needed a way to retrieve messages in their Microsoft Outlook inbox while at their desks or from their mobile devices when on the move. Today, Sharp HealthCare also relies on AVST for additional mobility features, such as message notification and single number reach -- and plans to utilize speech recognition for hands-free communications in the future.

CX-E offers unified messaging; speech recognition; context-aware personal assistant; mobile client for iPhone® and Android™; automated attendant; call processing; voicemail; fax, notification and other business process applications.

In a recent thought leadership blog, Michael discussed how mobility is helping healthcare providers overcome technology constraints. To access AVST's healthcare-focused whitepapers, case studies, datasheets, videos and more, visit http://www.avst.com/solutions/industry/healthcare.asp.

About AVST

The typical enterprise communications infrastructure is made up of a collection of technologies from multiple vendors, acquired over time and never intended to work together. To maximize user and business productivity, while leveraging existing IT investments, interoperability is a must.

AVST delivers the industry's most interoperable Unified Communications (UC) platform that brings best-of-breed voice, mobility and business process applications to the enterprise. Unlike virtually every other UC vendor, AVST does not constrain customers with a single vendor lock-in approach. In fact, it's the very opposite. By connecting new and existing technologies, AVST frees organizations from the constraints of a closed, single-source UC solution, unlocking the full potential of their communications infrastructure.

With over 15 million users worldwide and three decades of innovation excellence, AVST is unifying communications®.

Headquartered in Orange County, California, AVST maintains facilities in Seattle, Washington, Victoria B.C., Canada and the United Kingdom and has remote sales offices throughout the United States. AVST's UC solutions are sold and supported worldwide by an extensive network of resellers and OEM partners. To learn more about AVST, our products and partners please visit http://www.avst.com or you can follow us at Twitter, YouTube, Facebook or LinkedIn.

Media Contact: Stephanie OlsenLages & Associates (949) 453-8080 Email Contact



Source: AVST


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