News Column

Ghana's Fidelity Bank outsources IT management services to IBM

August 11, 2014

Ghana'sFidelity Bank has signed a five-year IT management services deal with US IT group IBM during the ongoing U.S.-Africa Business Forum in Washington, IMB said in a statement. The aim of the deal is "to ensure stability in the bank's operations nationwide and help drive its projected exponential growth, as it seeks to become one of Ghana's top 3 banks in the next 5 years".

IBM plans to combine local and international expertise, including round-the-clock technical support from its international Global Delivery Centres. The IBM-managed services will cover a broad spectrum of the bank's IT functions, including management of its server, security, storage, networks, end user services, branch IT support, ATM infrastructure support and datacentre services.

IBM has announced more than 20 banking deals throughout Africa over the last five years, including Kenyan, Ghanaian, Nigerian and Congolese banks. In Nigeria, Africa's biggest economy, some 80% of the banks currently run on IBM's enterprise server architecture.

According to Bola Adisa, Country Regional Manager, IDC West Africa:

"Changing economic conditions and oversight regulatory requirements are turning old arguments against outsourcing upside down as organizations seek ways to cut costs. In West Africa, the need for organizations to focus on their core business competencies while outsourcing their IT challenges to a trusted third-party service provider, may be a game changer to reduce overall operating cost. Fidelity Bank's decision to go with IBM in this huge IT Outsourcing deal will definitely send a strong signal to the banking sector that IT outsourcing is the way to go."

Fidelity Bank Ghana is a universal bank owned by Ghanaians, foreign individuals and institutional investors, including the Africa Capital LLC, Kagiso Tiso Holdings, Amethis Finance, The Rothschild Group and the Social Security and National Insurance Trust (SSNIT) Ghana.

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Source: IntelliNews - Weekly Reports

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