TOA's solutions manage over 120 million service events annually in more than 20 countries and include global brands across many industries including
Oracle Service Cloud, part of Oracle Customer Experience Cloud, is an industry-leading platform for online customer service, cross-channel contact center, knowledge management, and policy automation. Oracle ERP cloud solutions help accelerate productivity, allocate resources, and provide on-demand information access.
Oracle Service Cloud and Oracle ERP cloud solutions combined with TOA will empower innovative customer service organizations to drive operational efficiencies while bolstering customer satisfaction and exceeding service expectations through personalized service.
More information on this announcement can be found at http://www.oracle.com/toatechnologies.
"Companies want to offer customers a unified and highly engaging experience each time they interact with them," said
"Delivering quality field service during the last mile of issue resolution is critical to achieving the highest levels of customer satisfaction. TOA's solutions help companies streamline operations, gaining real-time scheduling capability that transforms how service is delivered," said
General Presentation (http://www.oracle.com/us/corporate/acquisitions/toatechnologies/general-presentation-2254795.pdf)
Customer and Partner Letter (http://www.oracle.com/us/corporate/acquisitions/toatechnologies/letter/index.html)
This document is for informational purposes only and may not be incorporated into a contract or agreement.
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