Prior to HCC's Information Technology solution "EaglePrint," copying and printing was done differently at each of the district's colleges - different hardware, different tracking and different payment systems. HCC officials found it difficult to monitor the funds collected from faculty and students, who themselves were hamstrung by having to deal with a different system at each college where they taught and studied. Multiple maintenance contracts with various vendors made analyzing and tracking supply budgets, revenues and performance equally frustrating.
The HCC IT department was able to use existing systems to centralize the operation under a single vendor contract covering copying and printing services at all of the school's colleges and campuses. Those services are now integrated with HCC's identity management, email and network systems, allowing for a variety of more efficient operational benefits.
For example, users can print from their smartphones and tablets. They have access to a single, secure interface to manage their print cards funds, their print and copy control options, and their individual print queues-finally, they can initiate printing from one site and pick up their work at another. Better reporting gives administrators a clearer idea of printer/copier usage as well as timely notifications of supply shortages. Training is more streamlined as well.
"The goal was to make everything more effective," said Dr.
The new system generated
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